Cathay Pacific has just extended their latest marketing initiative allowing customers one full year of unlimited free changes to tickets booked between March 9 and June 30th 2020.
This new ticketing condition is designed to encourage Cathay Pacific customers to keep buying tickets even in times where almost their entire fleet is grounded and 99% of their March flights are cancelled.
Right now it’s pretty much an uphill battle to find customers putting their money into Cathay Pacific tickets as it’s hard to find a route where the airline is still operating a reliable schedule that guarantees the customer that it’s actually possible to fly.
The respective landing page outlining the ticketing conditions can be found here.
With our usual rebooking and rerouting fees waived, you can book your next trip knowing that you can alter your travel dates, or pick an entirely new destination, as many times as you like within the year.
You can easily adjust your booking using Manage booking up to 30 June 2020. After then, simply call your local reservations office to make any further changes up until you fly. Your trip must be completed within one year of your original ticket issuance date.
If you booked before 9 March 2020, you’re also able to alter your booking (although fees may apply). Please visit Coronavirus (COVID-19) refunds and ticket changes for more information, or call your local reservations office to speak to one of our agents.
The conditions for the free changes are outlined as follows:
- Travel must be completed within one year from the date of ticket issuance.
- Applicable to all tickets originally purchased and issued between 9 March and 30 June 2020.
- The offer above applies to Cathay Pacific and Cathay Dragon tickets only.
- Applicable to all fares, except redemption tickets, group tickets and Cathay Pacific Holidays packages.
- Booking changes must be made before departure.
- Fare/ tax differences may apply, due to the fare restrictions/ conditions of your ticket.
- Standard cancellation guidelines apply to all fares.
- Those who have booked directly with us can rebook and reroute through Manage booking. Otherwise, please contact your travel agent.
Mileage tickets issued by Marco Polo Club and Asia Miles continue to be excluded but other than that pretty much any ticket booked Cathay stock from until June 30th will be essentially flexible, even the cheapest Economy fare. There will however be a fare difference (if applicable) as highlighted above, just the change fees are waived.
On the face of it that’s a pretty attractive proposition. Keep in mind though that this doesn’t mean you can cancel free of charge and receive a refund, the emphasis here is on changes.
We have covered Cathay Pacific extensively here over the past few months and the airline will take a terrible financial hit this year. Trying to keep customers and have them spend money is a logical thing because without a cash flow through ticket sales it’s very difficult for an airline to operate even though Cathay has done it’s best to cut cost by grounding planes and asking staff to take unpaid leave.
Of course even if there is goodwill from customers who are willing to fly Cathay in these times it’s often hard to actually do so with all the immigration restrictions now imposed on travelers originating or even transiting from/via Hong Kong.