Bangkok Airways FlyerBonus One Year Status Extension Policy During COVID-19

Bangkok Airways has joined other airlines in offering their FlyerBonus status customers a one year extension to their tier levels to provide some relief during this period.

The list of measures also include an extension to the expiration of mileage in customers accounts irrespective of their status level.

Bangkok Airways Flyer Bonus has been sending out an email to their members yesterday highlighting the policy which the carrier has developed for their customers.

The Covid-19 pandemic has had an unprecedented global impact with air travel brought to a standstill and extraordinary restrictions placed on our daily routines.

The FlyerBonus Team understands the importance that members place on their tier status as well as the numerous opportunities provided to redeem awards, earned through loyalty and regular travel, and wishes to provide assurances that expiration-related extensions are being introduced as a result of the current circumstances.

Automatic, 12 month extensions are also being issued on any points due to expire in December 2020. As a result, members will have the flexibility to redeem their expiring points, for travel and lifestyle awards, anytime before 31 December 2021. The validity extension of any unused points will be calculated and sent to member accounts by the end of January 2021.

Premier and Premier Plus members with valid tier status between 1 March and 31 December 2020, will automatically have their current tier status extended, and continue receiving tier bonus points when flying on qualifying Bangkok Airways flights*, until April 2022.

We hope these extensions provide our members with a degree of comfort in these challenging times and also assist with post-pandemic travel planning. …

Bangkok Airways has already shut down the majority of their operation as I wrote about two weeks ago and they’re also having the problem that  Thailands domestic travel sector is currently dead due to emergency decrees and closure of individual provinces and their airports.

Conclusion

PG is a boutique airline with a very small selection of destinations, customers won’t have very many chances to travel either either use or collect points during this period.

Both hospitality businesses and also their customers are impacted by the economic shutdown resulting from COVID-10 and pretty much any airline and hotel chain with a loyalty program will eventually extend some form of relief policy.

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