Marriott Changes COVID-19 Cancellation Policy For Worse

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Marriott was late, both announcing its first cancellation policy and Bonvoy elite status extensions for members.

Sheraton Saigon

The reservation cancellation policy was excellent, as we have noted, but now has been changed for worse for those in part of a group or block booking.

You can access Marriott’s page for coronavirus response here.

READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions

Note that Marriott updated this policy today (April 19, 2020) but has dated it April 17.

Here’s the new Group Bookings policy:

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Here’s the previous Group Bookings policy:

The following policies are implemented with respect to individual rooms booked into Group blocks (e.g., for meetings, events or conferences) for both cancelled and non-cancelled events:

For guests with existing reservations for any future arrival date who booked rooms into a Group block via a direct Marriott channel (e.g., Marriott.com or directly with the hotel), including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. Guests can cancel or change existing reservations regardless of whether the event itself has been cancelled.

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that any changes to the reservation will be subject to availability and any rate differences.

Guests who booked rooms into a Group block using a third-party channel (e.g., online travel agents, meeting planners or other third-party travel professionals) are advised to contact the relevant third party for information on the third party’s policies. If a third party cancels the event, it is the third party’s responsibility to cancel the individual reservations made on each guest’s behalf.

Marriott Covid-19 (Coronavirus) Response:

Marriott Bonvoy extends elite tiers by a year through February 2022.

Marriott Bonvoy Extends Elite Status Levels Through February 2022

Marriott Bonvoy is extending points expiration, suite and free night awards

Marriott Bonvoy Points Expiration, Suite & Free Night Awards Expiration Change

Marriott CEO’s response to the coronavirus pandemic.

Marriott Arne Sorenson’s COVID-19 Response (April 8, 2020)

Conclusion

Marriott was more restrictive with its Group cancellations first until it introduced a more relaxed policy that has now been reversed.

Members that have reservation(s) that are booked into group blocks should check the reservation terms and/or contact the event organizer.

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