In recent weeks IHG Rewards Club and their top tier brand Intercontinental have rolled out several policies regarding extensions and waivers for their loyalty programs including for the paid Ambassador program.
Unfortunately as the situation progresses it turns out that these 3 months won’t be good enough by any stretch of the imagination.
You can access IHG’s Ambassador program here.
Here’s a statement we previously received from the IHG spokesperson:
Members of our InterContinental Ambassador programme (at 15 March 2020) have received a complimentary three-month extension to their membership. These members will also receive a three-month extension on unredeemed Weekend Night Certificates. The new date these certificates are valid until will be automatically reflected in members accounts in the coming weeks.
We continue to monitor the evolving situation and keep our cancellation policy and amendments to our loyalty programmes under constant review.
Indeed these extensions have now been processed as I was able to verify on my own account:
This comes paired with the decision John wrote about earlier today that IHG extends all Rewards Club tiers by 12 months (Gold, Platinum, Spire) including an extension of the free night certificates deposited in the account.
I usually get my value back with only one stay under the Weekend Certificate each Ambassador receives once per year. In fact I wish I could forego my complimentary extension and just buy a new membership a few months from now to get my next certificate. But for most customers I imagine they rather have an extra period of valid Ambassador membership so IHG needs to improve their offer.
How does the 12 month extension for all IHG members align with the three months for the PAID Ambassador memberships where you pay $200 per year? I think this extension needs to be racked up to 6-12 months to reflect the impact this current situation has on most members.