My original plan was to be in Japan for two weeks… that will turn to roughly three months by the time I leave the country in early June due to the COVID-19 pandemic.
In mid-March, I redeemed American Airlines AAdvantage miles for Japan Airlines (JAL) first class to London, and last week I made another reservation for All Nippon Airlines (ANA) first class to London using my Virgin Atlantic miles that has been sitting in that account for years.
AA award on JAL:
You could easily book it online and chose just a random day in early June with first-class availability.
The price was rather reasonable 90,000 miles and $53.80.
Virgin Atlantic Flying Club award on ANA:
You cannot book partner awards or even check availability online with Virgin Atlantic. It is always better to do your homework in advance (check when awards are available), and I did just that by pulling up ANA’s availability on United.
Note that partner availability is not always the same between different airlines. It could be a Point-of-Sale (POS) issue between the US and UK, or some don’t make their entire award inventory available for all partners.
So, I had to call Virgin and dialed the Flying Club’s number in the States. The phone tree options were mainly cancellation/refund/re-booking associated, and none were for booking a partner award.
I was on hold for more than an hour before I got through to an agent who first tried to convince me not to book due to no availability, and the flight won’t operate anyway. She was, however, able to find the flights per the UA information and had it priced.
The ticket was issued after the charge went through to my Amex. The call lasted 101 minutes (more than an hour of that on hold).
I like how clearly Virgin shows the breakdown of taxes and fees.
Changes:
The following day it didn’t look too good for this ANA flight. It was zeroed entirely in all classes in service (basically means that it would be canceled).
The same happened to my JAL flight on the 3rd. They would only operate the later flight on the same date but without first.
ANA had rebooked me on their flight to London a day earlier and kept the first class.
While JAL had rebooked me into business class on a flight later that day.
Virgin Atlantic allowed me to accept the change online while AA requires me to call it in.
Conclusion
Most of these Virgin Atlantic Flying Club miles have been sitting in my account for 10+ years and came from Hyatt and Hilton (offers that allowed you to earn both hotel points and airline miles with a bonus).
I hate having to call award reservations in and don’t ever redeem for return. With Virgin, you need to call, and awards are only available for return. That is perhaps the reason why these miles had become virtually dormant. I booked the return for early Sakura in 2021 just in case I decide to go, and foreign arrivals are allowed to the country (basically an option).
To my surprise, both JAL and ANA rebooked the flights to operating services without any action on my part or a nudge from the ticketing airlines. However, I would need to accept a downgrade if I decide to go with Japan Airlines.
I won’t cancel either of these so that I can decide in two weeks which one to take. Both of these flights should now go as that is the schedule they have been flying already for a couple of weeks. ANA and JAL don’t clean up their forward schedules more than a month out (based on my observations).
There is also a British Airways flight to London from Tokyo, but I rather not have their snack box that is the only F&B that is served in all classes of service (NOT a way to go!). I rather repatriate in a proper way.
Let’s hope that Virgin Atlantic won’t collapse before early June, potentially rendering this ANA partner award void in case they stop accepting tickets issued on Virgin’s stock.
It has been rather pleasant time to “shelter” in Japan where life has been somewhat normal beyond Starbucks and some other stores having been closed since mid-April (some reopening now).
I am eagerly awaiting how Europe will look like in early June and what countries then welcome EU citizens!
At least you’re not lying anymore claiming pax can book a one way on ANA with VIrgin miles
Not sure how Sebastian managed to do that. This was MY first VS award ever.
I think lying is a bit much, since a person can’t accidentally lie. To the best of my knowledge neither John nor Sebastian has ever intentionally misled readers, so I think giving a benefit of the doubt would be reasonable.
I think you are lying about people lying.
JL flight with BA Avios would likely have cost you twice the miles and 10x the money!
I believe the BA would have been 120K Avios? The fuel surcharges are rather resonable on Japanese airlines
Consider yourself lucky to get an award reservation on ANA using Virgin miles. I have called 3 times. Waited on hold for an hour and disconnected. The 2 other times, the call disconnects and doesn’t even go into the queue. Also, one can see available seats for ANA on ANA’s site. It isn’t phantom and I find very accurate. I am willing to take the chance on the ticket stock, as I think Virgin will get financial assistance. But just trying to make the reservation…..
Airlines often have better availability using their own miles like SQ does. I would check the ANA availability using any of the other Star Alliance programs first before calling Virgin.
I would love a nice long post about sheltering in Japan. I’ve been enjoying your Instagram. You should remind all of us to follow you!
I´m not sure if i understand right. Was it 120.000 and 460 GBP for return flight in first?