IHG Clean Promise

IHG today announced its new Clean Promise with Cleveland Clinic that is rolling out to hotels beginning on June 1, 2020.

Accor (read more here), Marriott (read more here), Hilton (read more here), and Hyatt (read more here) have already rolled out their cleanliness programs to convince travelers during Covid-19 that it is safe to stay.

You can access IHG Clean Promise here.

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Here’s a video that IHG has released:

Some screenshots from it:

There appears to be a plastic barrier between the guest and associate.

Hand foam sanitizers available in lobbies.

Guests should have small hand sanitizer bottles and disinfected wipes available in the room.

And an announcement from IHG:

HG enhances guest experience with new cleaning protocols, service standards and partners, and launches a Clean Promise to give guests confidence as they re-establish travel norms

As the world adjusts to new travel norms and expectations,IHG® Hotels & Resortsis enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay.

Using new, science-led protocols and service measures, partnering with industry leading expertsCleveland Clinic,EcolabandDiversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.

Keith Barr, Chief Executive Officer, IHG, commented:“The future of travel may look different, but a safe, secure stay is fundamental to deliverTrue Hospitality– and that will never change. By combining IHG’s world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing. This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, all underpinned by our new IHG Clean Promise.”

Enhancing IHG Way of Clean
IHG has a long-standing commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean programme was developed withEcolabandDiversey, both world leaders in hygiene and cleaning technologies and services. This programme is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world. 

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel, which may include:

  • Reception:Reduced contact at check-in, touchless transactions, front-desk screens, sanitiser stations, sanitised key cards, paperless checkout
  • Guest Room:Visible verification of sanitised items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology
  • Public Spaces and Facilities:Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centres and lounges 
  • Food & Beverage:New standards and service approach to buffets, banquets, room service and catering

Supporting the Wellbeing of Guests and Colleagues 
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renownedCleveland Clinicto develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include: 

  • Cleanliness information in hotels and on IHG’s booking channels 
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary by hotel colleagues
  • Updated colleague training and certification 
  • Availability of individual guest amenity cleaning kits 
  • Hand sanitiser and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

IHG Clean Promise and Global Cleanliness Board

With updated measures in place, IHG is launching aClean Promise. Rolling out globally from 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness. If not, the hotel will make it right.

Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with our new external specialists, including James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, to define solutions, best practice and implement processes.

While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.

Conclusion

Not sure how many extra people hotels are going to hire to their housekeeping departments considering all this sudden deep cleaning starting to take place?

I am sure that this is all well-meaning, but we are living in a world full of bacteria, microbes, and viruses. It is impossible and harmful, trying to keep everything germ free.

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