Qatar Airways Service Update (Actual Downgrades?)

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Qatar Airways has today detailed how the cabin service is provided during these challenging times (and let’s hope that it won’t turn permanent).

The airline tries to limit the interactions between flight attendants and passengers by moving away from the table service in business class. You are instead presented with a tray. Flight attendants will wear PPE, and passengers need to have face covering from May 25.

You can access Qatar Airways here.

Qatar Airways is double crewing short and medium-haul flights. Staff won’t overnight outside of Doha on these rotations. Crew members are not allowed to leave their rooms during overnight stays in long-haul destinations.

Here’s the update from Qatar:

  • Cabin crew will wear disposable, full body protective gear during flights while passengers must wear face coverings
  • The airline’s precautionary measures are aimed at reducing interactions between passengers and crew
  • With partitions and fully closing doors, Qsuite Business Class offers complete privacy

DOHA, Qatar – Qatar Airways has further enhanced its onboard safety measures for passengers and cabin crew. The airline is implementing several changes, including the introduction of Personal Protective Equipment (PPE) suits for cabin crew while onboard, as well as a modified service that reduces interactions between the passengers and the crew inflight. Cabin crew have already been wearing PPE during flights for a number of weeks, including gloves and face masks.

Cabin crew will wear the PPE suit over their uniforms in addition to safety goggles, gloves and a mask to provide even greater reassurance to customers in addition to enhanced hygienic measures already in place. The airline now requires passengers from Monday, May 25, to wear face coverings inflight and recommends people bring their own for fit and comfort purposes

The airline has also applied other additional health and safety measures onboard its flights, Business Class meals will be served on a tray instead of a table set up, and a cutlery wrap will be offered to passengers as an alternative to individual cutlery service, in an effort to reduce contact between the crew and the passengers. While in Economy Class, all meals and cutlery are served sealed as usual. Additionally, large bottles of hand sanitiser will be placed in the galleys and made available for both cabin crew and passengers. All social areas onboard the aircraft have also been closed to observe social distancing measures.

Passengers flying Business Class can avail of the enhanced privacy the Qsuite provides include sliding privacy partitions and fully closing doors creating a private sanctuary. Passengers can also opt to the ‘Do Not Disturb (DND)’ indicator in their private suite, if they wish to limit their interactions with the cabin crew.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “At Qatar Airways, we have  introduced these additional safety measures onboard our flights to ensure the continued health and wellbeing of our passengers and cabin crew, and to limit the spread of coronavirus. As an airline, we maintain the highest possible hygiene standards to ensure that we can fly people home safely during this time and provide even greater reassurance that safety is our number one priority.

“Seeing as we are still flying the world’s largest international network by operating flights to more than 30 destinations around the world, and aiming to grow our network again in the coming months, these onboard safety measures will assist us in achieving our goals.”

Qatar Airways continues to implement the highest standards of health and safety. Its aircraft are regularly disinfected using cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO). Its home airport, Hamad International Airport, has also invested in deploying disinfectant robots, fully autonomous mobile emitting concentrated UV-C light known to be effective in eliminating majority of infectious microorganisms.

Qatar Airways’ aircraft feature the most advanced air filtration systems, equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection. All the airline’s onboard linen and blankets are washed, dried and pressed at microbial lethal temperatures, while its headsets are removed of ear foams and rigorously sanitized after each flight. These items are then sealed into individual packaging by staff wearing hygienic disposable gloves.

Meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.

Cabin crew have received training on how to minimise their chances of contracting or spreading the infection, are thermally screened before the departure of flights and after their arrival, and are quarantined and tested if any colleagues or passengers on a flight shows any symptoms of infection or test positive for the virus.

In addition, Qatar Airways has revised its distribution of cabin crew on flights, sending two groups on short-haul and medium-haul flights – the first to manage the outbound trip, the second to manage the inbound trip. For long-haul flights, crew members who have to stay overnight in a foreign city can only travel in Qatar Airways-approved transport and must remain in their rooms, limiting human interactions.

In terms of passengers, Qatar Airways is encouraging social distancing where possible, especially on flights with lighter loads. Distancing is also implemented during the boarding process, ensuring passengers are allocated seats far apart from each other. The airline is also encouraging passengers to follow hygiene practices recommended by the World Health Organization (WHO), such as regular hand washing and refraining from touching the face.

Since mid-February, Qatar Airways has helped reunite over one million passengers with their loved ones, operating a mix of scheduled and charter services plus extra sectors.

Conclusion

Harsh for the crews if they are not allowed to leave their rooms at the destinations, especially on stays that can be several nights long. It is not probably fun to work on flights that double staffed for both sectors.

Not sure if presentation on a single tray can be considered an F&B downgrade compared to the usual table service in the business?

Perhaps the flight attendant now better observes the DND-light, which has been somewhat spotty based on my experience.

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