This week’s (or nowadays perhaps monthly) Compensation Clinic-case comes from my stay at the Westin Miyako Kyoto hotel in Japan.
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You can access Westin Miyako Kyoto’s website here.
I booked the Westin Miyako Kyoto for three weeks after Hyatt Regency in Kyoto let me know that they were considering whether to close or stay open (they did close).
After I moved to the Westin and saw that they had very few guests as well, I was wondering if they were going to keep their doors open (Japanese hotel so there could be several reasons).
On Thursday (back in April), one of the management team members came to have a chat with me that they were closing on Saturday and gave me some suggestions in Kyoto, including one of their own hotels (not branded). They were not planning to offer me a relocation but rather were giving options where I could stay on my dime.
The hotel suggested that they could offer me some points. We went a few rounds, and I ended up with 70,000 Marriott Bonvoy points and charges waived for two nights.
The points posted to my account when I was still at the hotel and two-night charges had been removed from the folio:
It has been a challenging time for hotels in Japan that heavily rely on foreign guests who have been banned arriving since March and no signs of borders opening anytime soon.
Many hotels have temporarily closed due to very low occupancy rates but are in the process of reopening (Westin is again bookable from June 1st).
I guess that these hotels that have mainly catered for foreign tourists need to have plans in place to market them for locals to get any meaningful occupancy. Even when the borders eventually open, it will take some time (likely years) for the international travel return to the pre-pandemic level.
The compensation was adequate and acceptable for both parties.