Cathay Pacific Marco Polo Club 12-Months Tier Renewals May 2020 – April 2021

Cathay Pacific Marco Polo Club sent out emails last month to members about 12-months long tier renewals due to the Covid-19 pandemic (read more here) and offered Status Relief earlier (read more here).

It was unclear at that time, however, what would be the cut off date for renewals as Marco Polo Club doesn’t use a calendar year for status purposes but rolling 12 months.

You can access Cathay’s page for tier renewals here.

Status Relief: Members whose membership year was ending February, March, or April were getting Club points gift for helping them to renew.

Tier Renewals: Now, Marco Polo Club will simply extend tiers for members whose year ends between May 2020 and April 2021.

Here’s the information released by Cathay:

Renewal of club tiers

Knowing this has seriously affected your ability to travel and may continue to impact your travel plans for some months to come, we are renewing the current tier level of Green, Silver, Gold and Diamond members whose membership period expires from May 2020 to April 2021 for another 12 months, even if the normal renewal requirement is not met.

Reissuing of mid-tier benefits

We will also reissue mid-tier benefits that expire between May 2020 and April 2021 for another 12 months so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.

Conclusion

Airlines, hotels, and other hospitality sector companies that have loyalty programs don’t have any other choice than to extend their elite members by a year (if not longer).

Covid-19 has created havoc, and most countries still have entry bans and restrictions in place, and it seems that those will be in place for several more months.

It is unclear when Hong Hong welcomes visitors again, and even transiting through the airport is still banned, unlike in Singapore. There will be very little need for Cathay’s flights until Hong Kong and other countries remove travel barriers.

Here are the frequently asked questions by Cathay Pacific:

What does automatic tier renewal mean?

We appreciate our members’ loyalty. By renewing their membership tier automatically – without the need to apply or have a review – we’re ensuring they can travel in the style they’re accustomed to when they resume flying.

Who is eligible for automatic tier renewal?

Green, Silver, Gold and Diamond members whose memberships expire between May 2020 and April 2021 will automatically be renewed at their current tier levels, even if they haven’t earned the club points normally required to retain their status.

When will my status be renewed?

If your membership expires between May 2020 and April 2021, your current membership status will automatically be renewed at the end of your membership year for another 12 months.

Do I need to register to renew my status?

No, we will automatically renew your status at the end of your membership year. There is no need to call the service centre.

Where can I find the end date of my membership year?

Sign in to your account and visit the Account Balance page.

If my status will automatically be renewed at my current tier, can I still move up to a higher tier if I’ve earned the required number of club points?

Yes, the normal rules for tier qualification apply.

If my status is automatically renewed, will my club points be reset to zero in the new membership year?

Yes, the normal rule applies – upon renewal, upgrade or downgrade, your club points are automatically reset to zero and a new membership year begins.

Will this tier renewal impact my Asia Miles?

No, your Asia Miles balance remains the same.

I have applied for a Membership Holiday, but my original membership year ends between May and December 2020. Can I cancel my Membership Holiday? Can my status be renewed for another 12 months after my Membership Holiday ends?

If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Once the Membership Holiday has started, no changes or cancellations can be made; however, for this exceptional situation, we can reinstate your entitlement. The automatic tier renewal only applies to memberships expiring between May 2020 and April 2021 and can’t be carried forward to the next year.

My mid-tier benefits expired in February/March/April 2020 and were reissued for another 6 months. The new expiry dates fall within the period between May 2020 and April 2021 – will they be renewed for another 12 months?

Yes, we will reissue any unused mid-tier benefits that expire between May 2020 and April 2021 for another 12 months.

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