Now, the hotel company has released more detailed information for its guests what they are doing at the property level to fight Covid-19 and what those staying at hotels can expect.
You can access Marriott here.
Here are the slides:
Also in PDF:
Marriott’s previous info about Covid-19 cleanliness standards:
Marriott’s Commitment to Cleanliness-Email
It seems that Marriott’s goal is to have more self-service and reduce touching points between associates and guests, which I believe is a bad thing.
I have no issue reducing interactions and making processes smoother at select-service hotels that don’t have much to offer to their guests.
Trying to push these initiatives, however, to full service and luxury hotels is a lose-lose proposition. I like making the non-urgent requests using the app, but sometimes prefer the personal touch of a KNOWLEDGEABLE concierge (not many left – front desk agent doesn’t count as one).
I am still not entirely convinced that all this sanitizing is here to stay once we have dealt with this Covid-19 pandemic.