ANA Mileage Club Clarifies Status & Benefit Extensions Due To Covid-19

ANA Mileage Club (AMC) sent out an email back in late April (read more here) about one-year status extensions due to the Covid-19 pandemic.

The airline was hinting at the time that it would release more information later. Today, AMC has clarified the extension of benefits.

You can access ANA’s announcement here.

Here’s the announcement:

Extension of FY 2020 Premium Member Status and Expiration Dates for Certain Premium Member Services

Updated June 1 2020

We would like to thank all our Diamond, Platinum and Bronze Service Members for their patronage of ANA and the ANA Mileage Club.

In response to the outbreak of the Novel Coronavirus (COVID-19), we have suspended or reduced the frequency to both international and domestic flights. In result our customer service contact centers are experiencing high volume of calls and maybe difficult to be reached. We do apologize for any inconvenience they may have caused.

In light of recent events, many of you have contacted us voicing your concerns about the various Premium Member benefits, including your Premium Member status for FY 2021 (April 1, 2021 – March 31, 2022). To ease the concerns ANA will be extending your current status through March 31, 2022.

  • Status extension to March 31, 2021, applies to Premium Member Service status of Diamond Member Services, Platinum Member Services, and Bronze Member Services
    Current Status Validation: April 01, 2020 – March 31, 2022

Please note, however, that some services will not be available with the status extension. Furthermore, certain FY 2020 Premium services will have their expiration dates extended. For further details, please see the information below.

Members Eligible for Status Extension

Diamond Service Members, Platinum Service Members, Bronze Service Members for FY2020

  • If you obtain a higher status in 2020 based on your travel results between January and December 2020, the higher status will be applied in 2021.
  • The Premium Service Status will be extended automatically over the coming weeks and no action will be required.
  • The 2021 Premium Service Kit will be delivered by the end of March 2021.

Notice

Although your 2020 Premium Service Status will be extended for 2021, please be informed that you will receive your current status based on your flight activities from January, 2020.

Information point:

  • ANA Mileage Club apps Information
  • Message under your name after log in ANA Website (PC)
  • E-mail from ANA .,etc.

Services Unavailable with Status Extension

The following services will not be available in FY 2021 with the status extension.

Diamond Service

  • Exclusive Selectable Benefits for Diamond Service Members
  • Diamond Service Members Original Name Tag
  • Exclusive Benefits for Members with 150,000 Premium Points

Platinum Service

  • Exclusive Benefits for Members with 80,000 Premium Points

Upgrade Points

  1. Extension of Expiration Dates for FY 2020 Upgrade Points
    • Any Upgrade Points that are not used by March 31, 2021 will expire. However, around late April 2021, the affected members will receive a new lot of the same amount of Upgrade Points with an expiration date of March 31, 2022.
    • This applies to all members with FY 2020 Upgrade Points.
    • Upgrdes points will be extended automatically over the coming weeks and no action will be required.
  2. FY 2021 Upgrade Points
    • Members will earn Upgrade Points in accordance with their travel activity on ANA Group flights in the 2020 calendar year.

Exclusive Selectable Benefits for FY 2020 Diamond Service Members

Members selecting one of the following benefits will be able to use their benefit for an additional year.

  • Members do not need to apply to extend any of these benefits.
  1. ANA SKY COIN Benefit
    • Any ANA SKY COINS that are not used by March 31, 2021 will expire. However, around late April 2021, the affected members will receive a new lot of the same amount of ANA SKY COINS with an expiration date of March 31, 2022.
  2. Upgrade Benefit
    • Any Upgrade Points that are not used by March 31, 2021 will expire. However, around late April 2021, the affected members will receive a new lot of the same amount of Upgrade Points with an expiration date of March 31, 2022.
  3. ANA SUITE LOUNGE Vouchers Benefit
    • ANA SUITE LOUNGE vouchers that are not used by March 31, 2021 will have their expiration dates extended by one year to March 31, 2022.
      Members will then be able to use these FY 2020 ANA SUITE LOUNGE vouchers as they are.
  4. In-flight Shopping Benefit
    • In-flight sales coupons that are not used by March 31, 2021 will have their expiration dates extended by one year to March 31, 2022.
      Members will then be able to use these FY 2020 in-flight sales coupons as they are.

FY 2020 ANA SUITE LOUNGE Vouchers Available Exclusively for Members with 80,000 Premium Points

ANA SUITE LOUNGE Vouchers that are not used by March 31, 2021 will have their expiration dates extended by one year to March 31, 2022.
Members will then be able to use these FY 2020 ANA SUITE LOUNGE Vouchers as they are.

We look forward to welcoming you as soon as you are ready to travel again.

Conclusion

Well. It looks like this announcement is quite extensive and should cover most questions that AMC members have about their other benefits beyond the status due to the Covid-19 travel slump.

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