Hyatt on Wednesday updated its Covid-19 reservation cancellation policies that are now valid through July 31, 2021.
Most reservations are cancelable up to 24 hours before your intended stay. You must, however, check the rate rules of all bookings that you make on or after July 1, 2020, for any exceptions to the general policy.
You can access Hyatt’s Covid-19 response page here.
Here’s the updated policy:
Extending change and cancellation fees policy
Guided by our purpose of care and in listening to our guests, we are extending our cancellation policy to provide further flexibility to help you make travel decisions again.
Existing reservations booked prior to July 1, 2020
With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation.
New reservations booked July 1, 2020 or beyond
With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.
Reservations made after April 1, 2020 at select Destination properties or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination and Hyatt Residence Club properties.
Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.
Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions
Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.
For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:
You have to be very careful with any reservation you make on or after July 1 this year. I am 100% sure that some hotels will adjust their cancellation policies to be far more restrictive than Hyatt’s global one.
But you have to give Hyatt credit for extending the cancellation policy through July 31, 2021. We may have several waves of Covid-19 this fall and winter. Better be prepared than sorry and having to adjust policy monthly if not weekly.