Hilton has expanded its global travel waiver that is now valid through and reservations made by August 31, 2020 (was going to expire on June 30), due to the on-going coronavirus (COVID-19) pandemic.
Cancellations fees are waived, and any prepayments refunded as long as you cancel your stay minimum 24 hours before your intended stay even past August 31, 2020, if you book them by that date.
You can access Hilton’s page for travel waivers here.
Reservations done before March 12, 2020: You can cancel or change any future booking if done a minimum of 24 hours before scheduled arrival or no later than August 31, 2020.
Reservation done March 12 – August 31, 2020: You can cancel or change any booking booked during this time frame if done a minimum of 24 hours before your scheduled arrival.
Global Travel Waiver:
Greater Flexibility for New and Existing Reservations – Updated as of June 5, 2020
In order to provide you with greater travel flexibility during the COVID-19 pandemic, Hilton introduced a more flexible cancellation policy on March 12, 2020. As stay-at-home orders lift and travel resumes, our Team Members are excited to welcome you to our hotels. At the same time, we know your plans may continue to change, so we have made your reservations even more flexible:
For reservations made prior to March 12, 2020 – when our new, more flexible reservation policy went into effect: You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than August 31, 2020. This includes reservations described as “non-cancellable” or Advance Purchase.
Flexibility for the Future: Any individual reservations booked on and between March 12 and August 31, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
If you cancel a rate which required an advance payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. If you are a Hilton Honors member and cancel an Advance Purchase rate, you may be eligible for a free night certificate for each cancelled night. Free night certificates can be used at our more than 6,100 properties worldwide. Stays must be completed by August 31, 2021. In lieu of a refund, guests at select hotels may choose to receive a hotel voucher redeemable toward a future stay at that hotel. Changes are subject to availability and rate differences.
If you need to adjust reservations made via the Hilton website, Hilton Honors mobile app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them directly for assistance.
Here are other Hilton Covid-19 policies:
Hilton Honors has extended member tiers by a year.
Hilton Honors is extending Weekend Night certs through August 31, 2021.
Hilton has teamed up with Lysol to come up with CleanStay to provide a cleaner hotel stay during Covid-19.
It is good that Hilton proactively extends the travel waiver through August 31, 2020, well before the previous one was going to expire.
Note that it is clear from Hilton’s policy that you don’t have to accept hotel specific vouchers that some properties are trying to push.
Hyatt already released its waver yesterday (read more here) that is valid through July 2021. Let’s see how long it takes IHG and Marriott to match this updated Hilton policy.