This has lead to a situation where members with free night certificates from affiliated credit cards are not able to use them at hotels that cost 40,000 points or less.
You can access IHG’s page for excluded hotels here.
Note that IHG lists the hotels on its website that you cannot generally use these certificates at unless market demand or other factors allow their dynamic pricing to go below 40,000 points.
Here are the excluded hotels by brand:
You should keep an eye on this specific page if you cannot use your credit card free night at a hotel that is at 40,000 points or less.
We have received several messages from our readers that have started to have this issue, and IHG customer service has been less than helpful.