Reader Email: Qatar’s Impossible Healthcare Identification Requirement?

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A reader contacted us late last week regarding the offer that Qatar Airways extended to healthcare sector employees by giving them 100,000 tickets (read more here).

Remember to send us questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access Qatar Airways here.

Here’s the message from the reader:

Hi John, I (and all medics from Germany that won the tickets from QR during their 100.000 free tickets) might need your help.

QR stated on their promotion that an ID showing occupation and personnel number shall be on the ID that needs to be presented on checkin.

In Germany data privacy Protection and statutes of hospitals do not allow to print IDs with occupation and number on it.

My wife won a ticket in this lottery and now asked proactively her employer to issue a letter stating occupation, number etc to QR. This letter is in German and English, written on official paper of the hospital and signed. QR did. decline after exhaling these papers to accept them and advised that this is an issue for all medics in Germany but headquarter insists on showing the ID.

This is rediculous to me as people are valued with the tickets and then cannot use them.

Please see a screenshot what QR stated about this on WhatsApp.

We contacted Qatar Airways and received the following reply:

With regards to your query, we have verified with our colleagues at the airport in Munich who have advised us that the occupation is indeed not printed on the medical ID, so your wife will be accepted to board with the Medical ID as is without the mention of her occupation.

UPDATE: Qatar Airways sent the following additional clarification today (June 25):

We would like to share with you the updated requirements for paramedic/medical professional Offer where passengers are unable to present all the details on the employment card itself.

Passenger can present a valid employment staff card and an Official employment letter on the respective Hospital’s letterhead with an official stamp from the hospital showing staff number clearly along with customer details and other information provided at the time of registration to the offer.

Conclusion

I thought that when Qatar Airways launched this offer, there could be issues with various healthcare sector IDs of eligible employees. Some may only have a photo and image of the person without any other information such as the place of work, field, and some ID numbers.

Then there is the issue of working and trying to resolve problems with any of the ME3 airlines (Emirates, Etihad, and Qatar Airways). I have pointed out many times that they are all wonderful in the air, but everything falls apart on the ground if there are customer service issues.

It does help that the reader is leaving ex-Germany, where one would expect Qatar Airways to have competent ground handling agents.

Have other readers have had issues with this Qatar’s offer?

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