Marriott has now updated its Covid-19 reservation cancellation policy for new reservations made for stays between July 6 – September 30, 2020 (and it is better than what we were told last week).
Prepaid bookings that are made on or before July 5 can be canceled for any future arrival date. New reservations until September 30 can be changed up to 24 hours before arrival. For arrivals on or after October 1, the cancellation policy attached to the rate plan applies.
You can access Marriott’s page for Covid-19 policies here.
Here’s the update from Marriott:
In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times.For all Marriott International hotels world-wide, we are extending our flexible reservation policies as follows:
- For guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
- For guests making new reservations on or after July 6 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.* Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
- For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.
Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
- Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- Design Hotels and Homes & Villas by Marriott International (HVMI) are excluded from this policy. HVMI-specific cancellation guidance is available
- Marriott Vacations Worldwide (e.g., Marriott, Sheraton and Westin Vacation Ownership resorts) is included in this policy for transient reservations only. For owner occupancy reservations, or if you received a rental cancellation notice, please visit https://hub.vacationclub.com.
- For group organizer questions on terms and conditions of group contracts, please contact the hotel.
Here’s the previous policy:
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by July 5, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and July 5, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Marriott Bonvoy has previously extended elite tiers and unredeemed certs:
Marriott Bonvoy extends elite tiers by a year through February 2022.
Marriott Bonvoy is extending points expiration, suite and free night awards
I would not book any prepaid rates unless they allow free rebookings until late 2021 (like most of the voucher deals that we have covered), as it is still early in this Covid-19 pandemic that will take 18 to 24 months run its course.
Most of the hotels would love to offer prepaid rates now to get some cash in, but I would be extremely hesitant to partake.