Choice Hotels late last week updated its Covid-19 reservation flexibility policy that expired on June 30, 2020.
The new policy is effectively whatever it says on the rate rules. Choice offers zero flexibility for those that book nonrefundable and noncancelable advance purchase rates (why this policy update then at all?).
You can access Choice’s page for Travel Alerts here.
READ MORE: Choice Privileges Rate & Bonus Points Offers
Here’s the policy effective July 9, 2020
Guests with existing reservations made prior to July 10, 2020
If you booked a future stay with Choice Hotels before July 10, the policies that were in place at the time of booking will continue to apply to your reservation.
Guests with new reservations made on or after July 10, 2020 for arrival dates before September 30, 2020
When booking direct with Choice Hotels on or after July 10 for arrival dates before September 30, you will be able to modify or cancel the reservation within 24 hours of the arrival date with no modification fee or cancellation fee. However, reservation changes are subject to availability and rate differences. Reservations with pre-paid rates, such as our Advance Purchase Rate, are non-cancellable, non-changeable and non-refundable. If you’re not sure if you booked a cancellable rate, please call 877-424-6423.
Guests with new reservations made on or after July 10, 2020 for arrival dates on or after October 1, 2020
If you book direct with Choice Hotels on or after July 10 for an arrival date on or after October 1, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.
Notes regarding our policies
This policy does not apply to group reservations, guests who booked using travel agents, online travel agencies or other third-party channels (Please see booking rate rules and contact group organizer/booking provider directly for more information). This policy does not apply to hotel stays booked in Brazil or Mexico, nor does it apply to reservations at AMResorts properties, including the Zoetry, Secrets, Breathless, Dreams, Now, Reflect and Sunscape brands. Other exclusions or exceptions may apply. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
Policy in place July 1 – 8, 2020
The policy that ended on June 30, 2020
Whether you’re rethinking a planned trip or looking to book with confidence, we’re proud to announce an enhanced cancellation policy during this time. Greater flexibility means you can make the best decision for you and your family without worrying about fees or red tape.
- For guests with existing individual reservations, including reservations with non-cancellable, pre-paid rates made directly with Choice Hotels, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by June 30, 2020 and is compliant with hotel country regulations. You can cancel or modify your reservation here.
- For a limited time, guests making new individual reservations directly with Choice Hotels, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date. Modifications can be made here.
- Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Why have a new policy in place at all when it doesn’t offer any additional flexibility beyond what you book? If you reserve a flexible rate, you can cancel it; otherwise, thank you for your payment and goodbye.