Qantas today announced a new feature that helps its Frequent Flyer program members to keep their status due to the Covid-19 pandemic related travel and entry bans in place. The airline back in March (read more here) already extended everyone’s status by 12 months.
Qantas Frequent Flyers will receive 50% of the Status Credits needed to retail their Silver, Gold Platinum, and Platinum Tiers as a bonus.
You can access Qantas here.
The email that Qantas sent out:
Qantas status credit table:
Here’s the announcement from the airline:
More reward seats, more status support, more value
Qantas is making it easier for Frequent Flyers to use their points on domestic and Trans-Tasman flights, as more travellers look closer to home for their next holiday.
For the rest of 2020, Classic Flight Reward seat availability will be increased by up to 50 per cent to the most popular destinations in Australia and New Zealand including Cairns, Sunshine Coast, Sydney, Queenstown and Auckland (when flights recommence).
To help regular flyers maintain their travel benefits, Qantas Frequent Flyer will also be giving tiered members Silver and above a one-off Status Credits bonus to compensate for reduced flying activity.
The increased availability and status support are part of a raft of initiatives from the loyalty program designed to give members more value from their upcoming holidays and the broader program.
Other program improvements include:
Extra Status Credits: To help our most frequent flyers maintain their benefits throughout travel restrictions, eligible Silver, Gold, Platinum and Platinum One members will automatically receive 50 per cent of the Status Credits they need annually to keep their tier. Members most impacted, such as those whose membership year started at the peak of travel restrictions, will also be eligible for additional monthly Status Credits support. Loyalty Bonus’[i] for members will now also count towards reaching or retaining Platinum One until 31 December 2021.
Better value on accommodation: The number of points required for Points Plus Pay Qantas Hotels bookings will decrease by 20 per cent effective immediately[ii]. For a limited time only members will also receive 5,000 points back when they book a minimum of 3 nights and on selected Qantas Luxury offers earn up to 125 bonus Status Credits when they book before Monday 31 August 2020.
Greater flexibility: To enable members to plan their holidays with more confidence, bookings made using points on Qantas Group flights will have any change or cancellation fees waived until 31 October 2020[iii].
More Points Planes: Qantas Frequent Flyer will launch more Points Planes – exclusive flights for frequent flyer redemptions – to meet the pent-up travel demand of members and boost Australian tourism. Timings and destinations of the flights will be released over the coming months.
Improved digital experience: Qantas Frequent Flyers will soon have a new way to plan their holidays with points. ‘Dream Planner’, launching on 28 July 2020, uses real time data and notifications to keep members informed on reward seat availability and special offers to their preferred destinations.
Qantas CEO Alan Joyce said the changes were good news for members and for tourism.
“Australia is home to world-class destinations and Qantas is making it easier for frequent flyers to visit them,” Mr Joyce said.
“We’re adding more Points Planes and more reward seats to our most popular domestic destinations, because that’s where people will be holidaying for the rest of the year.
“We’re also helping our most loyal flyers maintain their travel benefits by giving them extra Status Credits in recognition of their long-term loyalty.”
Qantas Loyalty CEO, Olivia Wirth said Qantas Frequent Flyer is one of the most attractive loyalty programs in the world because it’s always evolving and innovating to meet the needs of its 13 million members.
“We’ve been listening to our Frequent Flyers closely over the last few months about how they feel about travel, where they want to go and how they want to use their points,” Ms Wirth said.
“What emerged was that despite what’s going on around the world, the notion of the dream trip is well and truly alive, they’re just looking a little closer to home.
“Qantas Frequent Flyers are some of the country’s biggest advocates for travel and this has been reflected in the number of bookings we’re seeing as travel restrictions ease.
“That’s why we’re continuing to invest in making our members’ travel dreams a reality with more choice, better value and greater flexibility.”
- Intention to travel for Frequent Flyers remains high at 90 per cent.
- Majority of Qantas Points in the program are earned on the ground, this hasn’t changed.
- Qantas Frequent Flyers typically save points over a long period of time for a big dream trip – travel still remains the number one preference to redeem points.
- Qantas’ latest nationwide sale shows that Sydney-Brisbane, Melbourne-Sydney, Perth-Broome, Sydney-Cairns, Brisbane-Cairns as the most popular routes.
Other recent program updates:
- Launched additional earn partners including BP and Afterpay.
- Increased Wellbeing incentives to keep members active.
- Giving members the opportunity to earn bonus Status Credits on the ground through partners like BP and Woolworths.
- Implemented a 12 month status extension for eligible members.
[I] For every 500 Status Credits earned by a member they receive a Loyalty Bonus of either 50 Status Credits or 8,000 Qantas Points.
[ii The 20% discount only applies to the points component of Points Plus Pay booked before 11:59 AEST Thursday 31 December 2020 and excludes Classic Hotel Rewards.
[iii] Fees will be automatically waived on changes or cancellations to any Classic Flight Reward booking, until 31 October 2020. To be eligible for the fee waiver, all flights in your booking must be Classic Flight Rewards. If you combine Classic Flight Rewards with non-Classic Flight Reward fares (“Commercial Fares”), the fee waiver will not apply. Reward Assistance and Service Fees may apply. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program Terms and Conditions.
Qantas has already withdrawn the ability to buy international travel sans Trans-Tasman from its website until the end of March 2021. The airline announced back in June that it doesn’t see any meaningful international flying for 12 months (read more here).
Previously the airline has extended its elite member statuses by 12-months (Qantas doesn’t use a calendar year) and will likely be forced to do another 12-months in 2021 because these Covid-19 travel restrictions and bans aren’t going away anytime soon, or will end up losing the majority of its elite frequent fliers.
These Extra Status Credits and previously announced Status Credit support might help some to reach a higher tier purely on heavy domestic travel.
Perhaps now it would be the right time to consider what credit cards readers in Australia are swiping and move the spend away from frequent flier miles? When the flights resume, there will be plenty of pent up demand going after a handful of award seat. Difficult to see this ending in any positive way for frequent fliers.
Here’s the small print:
You must be a Qantas Frequent Flyer member to earn points. A joining fee may apply. Membership and points are subject to the Qantas Frequent Flyer program terms and conditions.
± The discounted Points Plus Pay rate will be shown on the booking page at qantas.com/hotels from 09.00 AEST Tuesday 14 July 2020 until 11:59 AEST Thursday 31 December 2020, and is available on new Points Plus Pay bookings only made through qantas.com/hotels. The 20% discount only applies to the points component of the booking and excludes Classic Hotel Rewards. Qantas Frequent Flyer members can redeem Qantas Points when booking at qantas.com/hotels, using Points Plus Pay. Points Plus Pay allows you to choose the number of Qantas Points you redeem above the specified minimum level of 5,000 and pay for the remainder of the booking value with an Accepted Payment Card (including VISA, MasterCard or American Express). View full terms and conditions.
< Status Credit Boost is available for Silver, Gold, Platinum and Platinum One members with a status end date between March 2021 – February 2022.
- Classic Flight Rewards are available on Qantas, Jetstar and partner airlines. Seats are subject to capacity controls, availability is limited, and some flights may not have any Classic Flight Rewards available. Taxes, fees and carrier charges are payable to Qantas (excluding any amounts payable to third parties at the airport) in addition to the points required. For more information, visit Classic Flight Rewards. Check the latest travel restrictions and important information before making your booking.
^ Fees will be automatically waived on changes or cancellations to any Classic Flight Reward booking, until 31 October 2020. To be eligible for the fee waiver, all flights in your booking must be Classic Flight Rewards. If you combine Classic Flight Rewards with non-Classic Flight Reward fares (“Commercial Fares”), the fee waiver will not apply. Reward Assistance and Service Fees may apply. For a list of all Classic Flight Reward service fees, see the Fee Schedule in the program Terms and Conditions.
+ Qantas Frequent Flyer members that book an eligible Australian or New Zealand stay at qantas.com/luxuryhotels between 14 July and 31 August 2020, for stays until 31 March 2021 will earn bonus Status Credits. The number of Status Credits earned varies between hotels and is limited to a maximum of 100 Status Credits per booking, and a maximum of 125 Status Credits over the whole campaign. See qantas.com/luxuryhotels for the full list of eligible hotels and available Status Credits. Offer may be extended, changed or cancelled without notice. Status Credits will not be earned on cancelled or refunded bookings. Status Credits cannot be split between two or more members occupying the same room. To earn Status Credits, quote your Qantas Frequent Flyer membership number when booking. Status Credits will be credited to your account at least 8 weeks after check-out. Status Credits earned will contribute towards attaining and retaining all tiers and will also contribute towards attaining lifetime status. Status Credits will not contribute towards any bonuses including the Loyalty Bonus, Platinum Bonus Reward and Platinum One Bonus Reward. Visit our FAQs here.
> Qantas Frequent Flyer members that book a stay of 3 or more nights by 31 August 2020 using Points Plus Pay, and stay before 31 March 2021 will receive 5,000 Bonus Qantas Points. Offer may be extended, changed or cancelled without notice. Bonus Qantas points will not be earned on cancelled or refunded bookings. Bonus points cannot be split between two or more members occupying the same room. Bonus points will be credited to your account at least 8 weeks after check-out.