IHG Requires Face Mask In The United States & Canada Starting July 27, 2020


IHG is joining Hyatt (read more here) and Marriott (read more here) by requiring all guests to wear a face mask at their hotels in the United States and Canada.

Hotels are following AHLA’s Safe Stay Guest Checklist that they have underwritten. Hilton is joining too, but the implementation date as of today is unclear but likely taking place imminently.

You can access IHG here.

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IHG is best known for its Holiday Inn Express, Holiday Inn, Candlewood Suites, Staybridge Suites, Crowne Plaza, Kimpton, Indigo, and InterContinental brands in North America.

UPDATE: IHG has now added the following warning on its website:

Alert! Your travel destination may be subject to state or local laws that require isolation or quarantine upon entry, or other mandates such as wearing a face covering while in public spaces. Ensure that you review any requirements prior to travel.

We all play a part in supporting safe travel and we want our guests to be able to stay with confidence. All IHG branded hotels are required to adhere to comprehensive cleaning and safety procedures intended to reduce the risk of Covid-19 exposure and transmission. In addition, effective Monday, July 27, face coverings will be required in all indoor public spaces at our hotels in US and Canada.

For the health and safety of guests and hotel colleagues, and in line with local legislation and current health authority guidance, some hotels are also operating with modified or reduced services (e.g. reduction in restaurant and bar service, alternative guest room furnishings and/or amenities). These changes are temporary and normal amenity and service levels will be reinstated as soon as possible.​

Here’s the AHLA’s Safe Stay Guest Checklist:

Download (PDF, 104KB)


IHG hasn’t released a press release about this change yet, and there is nothing on their website or social media channels about it (at least I couldn’t find). IHG’s spokesperson, however, confirmed to us that this policy would be in effect from Monday (July 27, 2020).