Virgin Australia’s Velocity frequent flyer program has sent out emails to their members with an interim update about the state of affairs in regards to award tickets, lounges and the flight network.
With the bankruptcy (voluntary administration) process of Virgin Australia their frequent flyers tied up in the Velocity program also had a tough few months to sit through while accounts were frozen and flights cancelled left and right.
An email was sent this morning to all members trying to keep them up to date and you can also access this information on their website here.
… Despite the ongoing challenges as a result of the global pandemic, some domestic travel is starting to resume, so we wanted to provide you with an update on how you can make the most of the Velocity program.
Earn and redeem
Domestic and short-haul international travel
You can now book Reward Seats and Any Seats for travel on most of Virgin Australia’s domestic network, as well as redeem Points for flight upgrades. You can also now redeem your Points for hotel stays at over 15,000 properties across Australia, and redeem Points for car hire with Europcar. When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners and to travel to destinations like New Zealand, Bali and Fiji with Virgin Australia.
Long-haul international travel
Whilst Virgin Australia is continuing with the suspension of international flights to Los Angeles and Japan for the foreseeable future, they intend resuming these when the global travel market recovers. Members with Virgin Australia international redemption bookings to Los Angeles and Japan will be contacted shortly and will be able to rebook domestic travel or receive a refund. When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners.
You’ll also continue to be able to enjoy Virgin Australia’s award-winning service and Reward Seat availability. If you’re not yet taking to the skies, you can still continue to earn Points with a number of our program partners on the ground.
Virgin Australia is committed to continuing to provide Velocity members, including business and leisure customers, with a range of frequent flyer benefits including access to a network of domestic lounges. The airline plans to re-open lounges once travel demand increases. …
All you can use your Velocity miles for at the moment are basically domestic flights, hotel stays and car rentals with Europcar. The options are small to use miles at a decent ratio and I’d definitely abstain from booking hotel stays or car rentals with them unless it’s the only way you see any value in your mileage balance.
As far as lounges are concerned Virgin Australia still has all lounges shut at this point:
We know that access to our lounges is an important part of your journey, however following the implementation of Government restrictions and new physical distancing measures, all Virgin Australia domestic lounges remain closed
While we are unable to confirm a date for the reopening of our lounges, we are continuing to monitor the situation closely as domestic travel resumes.
Nobody knows when they will re-open those while competitor Qantas has some lounges back online already.
Virgin Australia has acquired by Bain Capital and there are some innovations coming to the airline. Unfortunately these things will take some time and in the meanwhile there isn’t much opportunity to test out the product either way. A few domestic flights in Australia and that’s it.
At least it seems that Velocity will proactively contact those members with long haul tickets and offer them refunds that both in terms and miles and cash will be forthcoming soon.