Marriott Bonvoy yesterday launched its latest global promotion for 2,500 bonus points for each stay consumed through October 18, 2020 (read more here).
Many members are facing issues when trying to register for this offer, indicating erroneously that it is not available for their accounts.
You can access Marriott’s page for this offer here.
Here’s the error message:
As long as your earning preference is set to points and not airline miles, the message displayed above is incorrect. I have been in touch with Marriott, and they are aware of it. You can register for the offer by contacting customer service.
Not sure what is the reason behind this error that has been around for quite some time. Even back in the Marriott Rewards times, members often were showed this precisely the same not eligible message even when they were.
The customer service has always fixed this issue for members. Do contact them so that you don’t lose on extra points this fall.