Many Marriott guests have been extremely disappointed with the chain’s inability to correctly display on its website, unlike Hilton, what on-property services are available.
When we contacted Marriott spokesperson last week, we were told that they were planning to have this information available by the end of August (read more here). It appears, however, that this information is already available on a “secret” website.
You can access Marriott here.
Note that Marriott intends to have this service information available to all FULL SERVICE and LUXURY hotels. You won’t find it for Courtyards, Residence Inns, and similar other brands.
You need to access Marriott’s What To Expect Website:
and replace the LONGR with the Marriott’s five-letter code for the property (each hotel has its own), which is of interest to you.
Sheraton Grand London Park Lane:
The Marsha code for this hotel is LONGR, and thus the What To Expect URL is https://whattoexpect.marriott.com/longr.
You can see the Marsha code when hovering the mouse over the hotel’s name on the website.
It then opens up a separate page with the hotel’s name and Taking Care of You-text. If the page changes to clean.marriott.com, it means that the property has not updated the information with Marriott.
You then need to expand to access the critical information:
It seems that the first FOUR options are standard with all the hotels, and Marriott is now pushing cleaning EVERY THREE DAYS, although you can request daily.
PROPERTY AMENITIES & SERVICES
Lists whether fitness center and F&B outlets are open or closed.
FOOD & BEVERAGE OFFERINGS
What F&B outlets are closed and their opening hours.
Shows the status of the elite breakfast, lounge availability, and happy hour.
I am glad that this information is finally available, but why a different interface? You should see all this critical information at the time of making a reservation on the website or mobile app.
Now, you need to use a separate site and know the hotel’s Marsha code to pull up the relevant information. It doesn’t make much sense and is way too complicated.
This website, however, certainly helps members to decide which properties to frequent. Why would I choose a hotel with closed everything when another property is business as usual?
I am not happy if hotels are pushing infrequent housekeeping at full service and luxury hotels. I certainly will let the front desk know that cleaning needs to be done daily.