Accor ALL made a bunch of status-related announcements on May 19, 2020 (read more here) that also extended any expiring points (from that date) through December 15 this year.
The policy, however, didn’t deal with points that had expired earlier in 2020, but they have now come up with a program that allows members to reinstate points lost January 1 – May 18.
You can access Accor’s page for this offer here.
READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions
Accor yesterday launched its Boost-offer for stays this fall (or Southern spring) that also helps those members who had their points expire earlier.
If you register for this bonus offer, book and stay within the valid dates at least once, your expired points will be reinstated.
Here’s what you need to do per Accor:
Lost your points?
Earlier this year, in response to the COVID-19 crisis, members of ALL – Accor Live Limitless received point expiry extensions.
However, some members had points that expired before this extension. So if your points expired between 1 January and 18 May 2020, you now have the opportunity to get them back!
How to reclaim your points*:
Register for this Boost offer and complete at least one two-night stay before 15 December 2020!
Book today and enjoy all the benefits of membership.
Here’s the status extension & points expiry policy from May:
Accor Live Limitless Updated Status Extension Polic
Accor Live Limitless Extends Member Tiers By 12 Months (December 31, 2021)
Conclusion
It certainly would have been better had Accor ALL stopped expiring points earlier than May 18, 2020.
If you lost a significant number of points and need to stay for two nights this fall and Accor hotel is convenient to you, this helps you to get your old points back + new ones from your stay.
Here are the terms and conditions of the points reinstatement:
*To reclaim expired points, members of the ALL loyalty programme must register for the offer above (between 1 September 2020, up until 11:59pm Central European Time (CET), and 9 October 2020) prior to their stay by clicking on the ‘Log on’ button and following the instructions. Only bookings made after successful registration via the login button are eligible for this bonus offer.
This offer entitles members of ALL – Accor Live Limitless, regardless of their membership status, to get back the totality of the Reward points they lost between 1 January 2020, up until 11:59pm Central European Time (CET), and 18 May 2020, when staying at least two consecutive nights at any hotel that has enrolled in the ALL – Accor Live Limitless loyalty programme.
This offer can only be used one time per member during its validity period. The first stay booked and completed following registration for the offer is eligible for the recredit of the Reward points, as per the offer conditions.
This offer is valid for a member’s stay from 1 September 2020 to 15 December 2020 in one of the participating hotels, and must be booked between 1 September 2020, up until 11:59pm Central European Time (CET), and 9 October 2020.
Reward points will be credited to the member’s account within ten days of the end of the month.
As ever congratulations go to Accor for being the slowest to respond with the weakest offer – Hilton have been streets ahead in comparison and the others I use (IHG and occasionally Marriott) have also been much more decent. Lots of people still aren’t travelling so to require a 2 night stay somewhere is pretty mean.
Yup. downright mean. Once again Accor won’t repair mistakes they made. Everyone else extended my points and did not have to ask it was just done by everyone else I hold hotel points with. My Accor pointswere expired by Accor on 10th May when all Accor hotels were closed to the public for some time by then and we were all locked down. Normally expiry would not have been an issue as normally they would get 3 stays from me during the period we had been locked down by then as per previous years.
And now they want me to pay them more money to reinstate my points that expired when it had been impossible to stay in Accor hotels anyway?
When people whose points expired *before* anyone got locked down, In January-March 2020, get them back also. Not fair.