Accor ALL Complimentary Medical Consultation For In-House Guests

1 Comment

Accor and AXA have launched a partnership that allows in-house guests to get complimentary telephone consultation, including prescriptions, for non-urgent medical support.

The telephone consultation is free of charge, and the guest can be referred for a more comprehensive face-to-face appointment at an appropriate doctor that must be paid for.

You can access Accor’s page for AXA here.

READ MORE: Accor ALL Rate & Bonus Points Offers

Here’s a copy of the email that Accor sent out:

Your health, welfare and peace of mind are our highest priority when you stay with us.

With the expert medical solutions from AXA, a worldwide leader in insurance and assistance, every guest staying at an Accor establishment can request medical advice and consult certified professionals by phone or through a face-to-face appointment.

In every Accor hotel across the world, we aim to ensure your safety and well-being thanks to our partnership with AXA.


Telephone appointment – free of charge
If you would prefer to speak to a doctor from your hotel room.

If you opt for a telephone appointment, an English or French-speaking*** General Practitioner will call you on your mobile phone.* In most countries, a prescription can be delivered to you if necessary.

Face-to-face appointment
If you need to consult a doctor in person.

If you would prefer a face-to-face appointment with an AXA-certified local healthcare provider, the reception will give you the contact details of medical professionals (e.g. dentists, general practitioners), taking into account your needs regarding preferred language and opening hours, so that you can then book an appointment with your preferred practitioner.**

Please note that these services will be rolled out progressively across our global network.
ALL – Accor Live Limitless – Medical solutions in partnership with AXA are part of the ALLSAFE label.

*Depending on your mobile plan and your provider, roaming costs may apply. By end of 2020, additional languages will also be available.
**Using the AXA medical network does not give access to reserved consultation slots or negotiated rates. The consultation will be paid for by the guest.
***By end of 2020, additional languages will also be available.


This is an excellent service if these doctors can fill necessary prescriptions based on a telephone conversation, and Accor pays for the use on guests’ behalf.

It is unclear what markets this service is first available, but it is eventually rolled out globally.