Radisson COVID-19 Reservation Policy Now Valid Until October 31, 2020

Radisson Hotels has extended its COVID-19 reservation cancellation and refund policies for as of late last week.

Radisson Blu Plaza Ljubljana

Radisson allows free modification or cancellation (NO REFUNDS for 12 months) for existing reservations made before April 1 for stays through October 31, and new bookings for any arrival date if made April 1 – October 31 (read the rules). This policy doesn’t apply to hotels in the AMERICAS.

You can access Radisson’s page for coronavirus here.

READ MORE: Radisson Rewards Rate & Bonus Points And Miles Promotions

Note that Radisson now has a separate policy for the Americas and the rest of the world.

Here’s the updated coronavirus cancellation policy:

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.

Effective September 23, 2020, we have implemented the following updates to our cancellation policy, including some clarification and further explanation of existing procedures.

For any RHG hotel in Europe, Middle East, Africa, India and Asia Pacific, the below cancellation policies will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until October 31, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations with the following exception:
○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For new reservations made between April 1 and October 31, 2020, for any future arrival date, we allow:
– Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date
○ This includes reservations on advanced purchase rates described as noncancelable
○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until October 31, 2020 (or the end date of national government-imposed restrictions on gatherings) and subject to local regulations and variations applicable to the hotel legal entity, we allow:
– Free modifications subject to availability and/or any rate differences
– Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.
○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. If you are unable to redeem, we will refund you after your credit has expired.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

For any RHG hotel in the United States, Canada, Caribbean and Latin America, the below cancellation policies will apply.

Individual reservations:

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Leisure Groups, Business Groups and Meeting & Events:

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Guests are advised to contact our call centers for urgent reservations (travel within the next 72 hours) or to modify or cancel their booking via our website, app or online form on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

A separate piece about points and status expiration change:

Radisson Rewards Points Expiry, Rollover Nights & Status Expiry Update August 2020

Conclusion

Radisson’s policy becomes confusing as it is more restrictive in the Americas versus the rest of the world.

I am not a fan of credits that may be refunded in 12 months if the hotel hasn’t collapsed and is financially sound.

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