Singapore Airlines Updated Global Travel Waiver Now Valid Through December 31, 2020

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Singapore Airlines late last week updated its travel waiver policy due to the COVID-19 pandemic for those whose tickets were issued on or before March 15, 2020, and were scheduled to travel January 24 – December 31, 2020 (previously through November 30).

The airline offers up to 500 SGD bonus credits for those who would like to keep the ticket value intact OR will provide refunds for partially or entirely unused tickets.

You can access the Singapore Airlines page for the updated policy here, frequently asked questions here, and full T&Cs here.

Here’s the policy (with previous expiry dates):

GLOBAL TRAVEL WAIVER POLICY

Singapore Airlines knows that many of our customers have had their travel plans disrupted by the Covid-19 outbreak.

We have therefore further enhanced our global travel waiver policy to offer even more flexibility for them when they are ready to book their travel with us once again.

Extension of Flight Credits to 30 June 2021

Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 30 June 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 30 June 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits.

Bonus Flight Credits

We will award bonus flight credits to all customers holding adult fare tickets* who choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Based on the original cabin class of travel, they will receive the following bonus flight credits when making a new booking with us:

Economy Class                            :            SGD75

Premium Economy Class              :           SGD100

Business Class                            :           SGD200

Suites / First Class                      :            SGD500

For corresponding bonus flight credits in your local currency, please refer to the table here.

Customers who opted to keep their tickets open due to the Covid-19 outbreak will also retain the value of the unused portion of their ticket as flight credits. They will also automatically qualify for the bonus flight credits.

Similarly, customers whose flights were cancelled by SIA or SilkAir will retain the full value of the unused portion of their tickets as flight credits. They will also be awarded the bonus flight credits when rebooking their travel.

*If the customer’s eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin classInfant or child tickets as well as customers holding partially flown tickets are not eligible for bonus flight credits. The value of partially flown tickets may however be retained in the form of flight credits.

Refunds for Customers

Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will be offered the option of a refund. Cancellation fees and no-show fees will be waived. Customers who used miles to redeem their flight tickets will have both their miles and taxes refunded. Those who purchased their tickets using a combination of miles and cash will receive a refund as well. They will not be eligible for any flight credits.

Our team will be prioritising the processing of refunds based on earliest scheduled departure dates. For example, departures scheduled for March 2020 will be processed first, followed by departures in April 2020.

We believe this will offer more clarity for our customers. We ask for your patience if there are some delays as we process all requests.

Please refer here for FAQs on our global travel waiver policy as well as here for the terms and conditions.

RETAINING THE VALUE OF YOUR TICKET AS FLIGHT CREDITS

Customers who booked directly with us should use the online Covid-19 assistance request form to retain the unused value of their tickets as flight credits.

Those who meet the criteria in our global travel waiver policy will receive a confirmation email immediately. For all other customers, please allow up to two weeks for us to review the request.

Please be assured that if your request is submitted before your original travel date, all no-show fees will be waived.

Do note that this only applies to travel scheduled up to 30 June 2020.

When you have firmed up your new travel plans, please submit your preferred rebooking options and travel dates using the Covid-19 assistance request form. Our customer service representative will follow up on your request.

Customers are encouraged to contact their local Singapore Airlines reservation and ticketing offices if they intend to travel in the next 72 hours.

REFUND REQUESTS

Customers who booked directly with us should use the online Covid-19 assistance request form to cancel their existing booking and request for a refund.

Those who meet the criteria in our travel waiver policy will receive a confirmation email immediately upon submission of their online request. Customers will then not be able to retain the value of their ticket as flight credits or be eligible for bonus credits.

Once the refund has been processed, a refund notification will be sent to customers.

BOOKINGS NOT MADE WITH SINGAPORE AIRLINES

Customers who booked through travel agencies should contact their agents for assistance to either retain the value of their tickets in the form of flight credits or to request for a refund. Travel agents will be able to help customers get the bonus flight credits, as well as utilise their flight credits to book a new itinerary. Any rebooking fees will be waived.

If you are a travel agent and require assistance, please contact your local SIA sales office.

For bookings made through our partner airlines, please approach them directly for changes to your bookings.

First posted on 9 April 2020, 1700hrs (GMT+8)
Last updated on 22 April 2020, 1400hrs (GMT+8)

Here’s the bonus credit table:

Download (PDF, 405KB)

Conclusion

Singapore Airlines now extended the policy by a month. This is probably the last update because there cannot be that many tickets that were sold more than 10 months in advance.

It is a nice gesture to offer a bonus for those willing to keep the ticket value, but you then have to call in to get the booking done, and who knows how difficult it is.

I would encourage everyone to opt for refunds and then rebook once this coronavirus is over, travel restrictions and bans lifted, and airlines, including Singapore Airlines, have firmed their schedules.

Here’s the T&Cs:

Covid-19 Travel Waiver Information – Singapore Airlines

GLOBAL TRAVEL WAIVER POLICY

Singapore Airlines knows that many of our customers have had their travel plans disrupted by the Covid-19 outbreak.

We have therefore further enhanced our global travel waiver policy to offer even more flexibility for them when they are ready to book their travel with us once again.

Extension of Flight Credits to 31 December 2021

Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 31 December 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 31 December 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits.

Bonus Flight Credits

We will award bonus flight credits to all customers holding adult fare tickets* who choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Based on the original cabin class of travel, they will receive the following bonus flight credits when making a new booking with us:

Economy Class                            :            SGD75

Premium Economy Class              :           SGD100

Business Class                            :           SGD200

Suites / First Class                      :            SGD500

For corresponding bonus flight credits in your local currency, please refer to the table here.

Customers who opted to keep their tickets open due to the Covid-19 outbreak will also retain the value of the unused portion of their ticket as flight credits. They will also automatically qualify for the bonus flight credits.

Similarly, customers whose flights were cancelled by SIA or SilkAir will retain the full value of the unused portion of their tickets as flight credits. They will also be awarded the bonus flight credits when rebooking their travel.

*If the customer’s eligible ticket contains a combination of cabin classes, the bonus flight credits will be based on the higher cabin classInfant or child tickets as well as customers holding partially flown tickets are not eligible for bonus flight credits. The value of partially flown tickets may however be retained in the form of flight credits.

Refunds for Customers

Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will be offered the option of a refund. Cancellation fees and no-show fees will be waived. Customers who used miles to redeem their flight tickets will have both their miles and taxes refunded. Those who purchased their tickets using a combination of miles and cash will receive a refund as well. They will not be eligible for any flight credits.

As our offices around the world have been affected by government-imposed lockdowns, we ask for your patience as it will take longer than usual to process refunds. Once your refund request has been processed, you will receive a refund notification. It will then take a further 4 to 6 weeks, depending on your bank’s processing time, for your refund to be credited back to your original mode of payment.

Please refer here for FAQs on our global travel waiver policy as well as here for the terms and conditions.

RETAINING THE VALUE OF YOUR TICKET AS FLIGHT CREDITS

Customers who booked directly with us should use the online Covid-19 assistance request form to retain the unused value of their tickets as flight credits.

Those who meet the criteria in our global travel waiver policy will receive a confirmation email immediately. For all other customers, please allow up to two weeks for us to review the request.

Please be assured that if your request is submitted before your original travel date, all no-show fees will be waived.

Do note that this only applies to travel scheduled up to 31 December 2020.

When you have firmed up your new travel plans, please submit your preferred rebooking options and travel dates using the Covid-19 assistance request form. Our customer service representative will follow up on your request.

Customers are encouraged to contact their local Singapore Airlines reservation and ticketing offices if they intend to travel in the next 72 hours.

REFUND REQUESTS

Customers who booked directly with us should use the online Covid-19 assistance request form to cancel their existing booking and request for a refund.

Those who meet the criteria in our travel waiver policy will receive a confirmation email immediately upon submission of their online request. Customers will then not be able to retain the value of their ticket as flight credits or be eligible for bonus credits.

Once the refund has been processed, a refund notification will be sent to customers.

BOOKINGS NOT MADE WITH SINGAPORE AIRLINES

Customers who booked through travel agencies should contact their agents for assistance to either retain the value of their tickets in the form of flight credits or to request for a refund. Travel agents will be able to help customers get the bonus flight credits, as well as utilise their flight credits to book a new itinerary. Any rebooking fees payable to Singapore Airlines will be waived. Do note that travel agents may charge fees, depending on the terms and conditions of your booking with the agency.

If you are a travel agent and require assistance, please contact your local SIA sales office.

For bookings made through our partner airlines, please approach them directly for changes to your bookings.

Last updated on 23 September 2020, 1000hrs (GMT+8)

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