World of Hyatt made announcements on Tuesday regarding program changes and the number of points required for awards due to the on-going Covid-19 pandemic.
The program won’t lower point requirements for award nights other than 12 hotels despite crashing paid rates.
You can access Hyatt’s page for loyalty program announcements here.
Here’s the announcement from Hyatt:
Postponing award chart changes:
Introduction of Off-peak / Peak Point Redemption: We are further postponing the introduction of Off-peak and Peak point redemption (originally planned for March 2020) until July 2021. This means that free-night reservations will continue to be at standard rates until July 2021.
Annual Hotel Award Chart Changes: In addition, with a few exceptions noted below, we will be suspending our 2021 hotel category award chart changes that typically occur each March. This means that each hotel will remain in its current category and be redeemable for the same number of points in 2021 as it was in 2020 (except as noted below). As always, we’ll refund members the point difference for any existing reservations at hotels requiring fewer points as of October 29, 2020. Current exceptions include:
Hotels Moving Down & Requiring Fewer Points (effective October 29, 2020)
● Stonebridge Inn, A Destination Hotel from category 5 to 4
● Wailea Grand Champions Villas, A Destination Residence from category 6 to 5
● Wailea Ekolu Village, A Destination Residence from category 6 to 5
● Wailea Ekahi Village, A Destination Residence from category 6 to 5
● Lichenhearth, A Destination Residence from category 6 to 5
● Parker New York from category 6 to 5
● Grand Hyatt Vail from category 7 to 6
● Mauna Lani Point, A Destination Residence from category 7 to 6
● Wailea Elua Village, A Destination Residence from category 8 to 7
● Kaanapali Alii, A Destination Residence from category 8 to 7
● Vail Residences at Cascade Village, A Destination Residence from category 8 to 7
● The Lodge at Spruce Peak, A Destination Hotel from category 8 to 7
Hotels Moving Up & Requiring More Points (effective mid March 2021)
● Hyatt Regency John Wayne Airport from category 2 to 3
● Hyatt House Nashville/Downtown-SoBro from category 4 to 5
● Mar Monte Hotel part of The Unbound Collection by Hyatt from category 4 to 5
● Park Hyatt Aviara from category 5 to 6
Haven’t we all seen this previously? When rates keep going up, the number of points required increases in tandem too, if not bit faster.
When paid rates suddenly drop, hotel programs communicate that there won’t be award chart changes in that specific year due to a recession or downtown. This is an effective devaluation of points. Your points buy less.
Can you guess what happens when the rates start recovering? The number of points required for the award goes up, of course! A lose-lose situation for loyalty program members.
World of Hyatt is, by far, not the worst offender in this space.