Hyatt yesterday updated its reservation cancellation and modification policies due to the on-going Covid-19 pandemic.
You have to pay attention to the reservation cancellation policies for reservations made after July 1, 2020, because hotel specific rules apply from that date if they differ from global.
You can access Hyatt’s page for Covid-19 policy here.
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Here’s the main update:
Any reservations booked on July 1, 2020 or beyond that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking.
Here’s the update:
COVID-19 Travel Update
Updated on November 6, 2020
The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt.
Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.
Existing reservations booked prior to July 1, 2020
With some very limited exceptions, existing reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this policy and subject to the cancellation policy disclosed at the time of reservation.
New reservations booked July 1, 2020 or beyond
With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.
Any reservations booked on July 1, 2020 or beyond that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination, Hyatt Residence Club, and Miraval properties.
Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.
A small but significant change in Hyatt’s global policy that turns out to be not that global after all, when individual hotel cancellation policies apply if your reservation was made on or after July 1, 2020.