Turkish Airlines communications department seems to be in a rush these days reminding their loyalty members (by every means possible) that, despite being in the middle of a global pandemic with most of non-essential travel shut down, they may have some miles expiring on December 31st, 2020.
During the past week I received just three emails and two SMS reminding me of the upcoming expiration of 33,326 of my miles, and I was kind of surprised!
And I say surprised because I think I assumed that their very generous elite extension policy for 18 months (that we covered here and here), somehow also applied to miles expiration…silly me, I didn’t realize they never said anything about it!
Turkish Airlines program has a very rigid miles expiration policy, with miles expiring on December 31st, three years after accrual, and the only way to avoid expiration is either by using them or by paying to “protect” your miles. So now I either have to book an award ticket that I don’t know I will be able to use, or to pay $10 for each 1,000 miles to save them from obliteration.
Is Turkish Airlines that cash strapped that will force Miles & Smiles members to either pay them for award fees of pay the very hefty “rescue” fee to keep their miles? How much they can make out of it anyway? Or this is just a case of someone not thinking of it when it came to decide on their extensions and reliefs? In any case, it is unacceptable.
Turkish Airlines press department was contacted regarding this subject, but at the moment of publishing of this article no answer has been received to our request for comments.