Marriott has made some changes to the Terms and Conditions governing its Bonvoy guest loyalty program on December 10, 2020.
There are quite a few changes from Residences to the number of points you can buy in a calendar year, but do the T&Cs really need to be more than 28 thousand words long?
You can access Marriott’s page for T&Cs here.
Here are the updates:
Residences properties (“Residences”), whether offered as whole or fractional ownership, as serviced apartments, or condominiums, are by nature, not transient stay properties and therefore, do not participate in the Loyalty Program unless otherwise outlined below.
Residences have been previously excluded, but now it has been made clearer.
Awards, Elite Membership Status, Lifetime Membership Status, and the related benefits, including, without limitation, Elite Night Credit, will not transfer to the recipient of the Points.
Marriott added “awards” to the list of non-transferable instruments or benefits in case of a divorce.
Active Status in the Program
Marriott previously states that only the two following types of transactions won’t qualify as “activity”:
A. Gifting or transferring Points; however, converting Points to Miles or Miles to Points does count toward maintaining an active status;
B. Receiving Points as a gift or transfer
Now there could be others too:
Examples of activities that do not count toward maintaining an active status in the Loyalty Program include, but are not limited to:
The yearly purchase limit or how many can receive as a gift is now capped at 100,000.
Paid Upgrade Awards
Members will not earn Points or Miles on Paid Upgrade Awards and Members are responsible for all applicable taxes and service charges associated Paid Upgrade Awards.
Marriott now clarifies that paying for upgrades through “Upgrade Awards” is not eligible spend to earn points.
Elite Benefit Guarantees
The following Participating Brands do not participate in the Elite Benefits Guarantee or the Ultimate Reservation Guarantee: Homes & Villas by Marriott International.
Marriott excludes its Homes & Villas from the Elite Benefits and Ultimate Reservation guarantees.
No Lounge Access At Resorts
Guaranteed Lounge Access. The Member plus one guest staying in the same room receives access to the Concierge/Executive/Club/Signature Club/M Club lounge (collectively, “Lounge” or “Lounge Access”) during normal hours of operations at JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, and Renaissance Hotels. Resort properties excluded at JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, and Renaissance Hotels.
Marriott now spells out that there is no lounge access at its legacy branded resorts for elite members, although there could be paid ones available.
Homes & Villas Points Posting Delays
Provided that the correct Marriott Bonvoy Membership Account Number is added as part of the booking process, Points will automatically appear in the Member’s Account three (3) to six (6) weeks (21 – 42 days) following the completion of their stay.
Getting points for Homes & Villas stays can take a month and a half.
Devaluation of Points Used Towards Homes & Villas Stays
Previously, you needed 143 points for each USD (14,300 points per $100 in Homes & Villas rate).
This has been changed to 166.67 per USD (16,667 points per $100). This devalues Marriott Bonvoy points by 17% if you use them for Homes & Villas stays.
Quite a few small changes to the Marriott Bonvoy T&Cs.
The lack of lounge access at Marriott’s legacy brand resorts (could be paid lounges but not available for program elite members) and removal of lounges at former Starwood resorts is an annoying feature of the Bonvoy program.
I find it ludicrous that paid upgrades are not eligible spend towards Ambassador status or even earning points. The property happily collects the cash, and so does Marriott their share.
Marriott would do themselves a favor by cutting down on the length of these T&Cs that take 40+ pages and more than 28,000 words. No wonder if Marriott agents themselves are sometimes more than confused.