IHG Rewards Club has started to extend December 31, 2020, expiring free night certificates through August 31, 2021, based on reader reports we have received.
IHG previously extended all 2020 (2019 issued) certificates until December 31, 2020, and those issued in 2020 are valid for 18 months.
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IHG has dragged its feet when extending free night awards issued to co-branded credit cardholders, unlike Hyatt and Marriott (all partnered with Chase in the US).
IHG customer service agents were first blaming that Chase wouldn’t allow these to be extended, but have recently changed their tune that announcement would come before the end of 2020.
UPDATE: Statement from the IHG spokesperson about the certificate extensions:
We’ve continually monitored the impact of the global pandemic and have responded with program changes and increased flexibility to better serve our IHG Rewards members. We understand that, right now, some members may need more time to use their certificates to travel when they feel ready.
This week, we’re announcing to cardmembers that they will have until August 31, 2021 to use Anniversary Night certificates originally set to expire in 2020. Cardmembers will begin to see a new Anniversary Night certificate with a redemption period through August 31, 2021 in their accounts. These certificates will be deposited on a rolling basis, through the end of the week.
As a reminder, earlier this year we announced that all Anniversary Night certificates deposited in 2020 had an 18-month redemption period to give members more time to travel.
If members have any questions about Anniversary Night certificates, they can reach out to their IHG Rewards Service Center.
UPDATE: The extension does apply for certificates issued in the UK as well:
The extension is for all free night certificates for our cobranded cards in the U.S. and U.K.
Here’s one expiry extension reported by a reader:
It appears that a new free night certificate has been issued with an August 31, 2021 expiry date.
What we have reported earlier:
Let’s hope that these free night extensions through August 31, 2021, will go smoothly and apply to all co-branded cardholders in markets where these are issued.
I still don’t understand why these weren’t extended earlier or at least communication released that they would be by the end of 2020. It has created plenty of confusion and ill-will towards IHG and Chase compared to how competitors have handled the issue.
We are still waiting for the “official” release from IHG on how and when they will handle the extensions that are being presently processed. UPDATE: We have now received it, and you can find it above/.