Delta Air Lines just announced that their very restrictive rule under the SkyMiles program concerning cancellations within 72 hours prior to departure has been eliminated and customers will no longer lose all their miles when doing so.
Award Ticket redeposit and reissue fees have also been eliminated with the same stroke of a pen, making for some much more customer friendly policies compared to the past.
The announcement came as Delta has updated their rules and extended their change fee waiver into the spring of 2021 (for now).
You can access Delta Air Lines update center here to read from the original source.
We have extended our change fee waiver to cover all new flights purchased through March 30, 2021. Tickets purchased between March 1, 2020 and March 30, 2021, can be changed without a change fee or Award redeposit fees for a year from the date you purchased it.
Long term, we are making it even easier for you to book, change or cancel your travel plans by eliminating the following change fees permanently for domestic and international travel:
- No change fees on Delta tickets for travel within the U.S., Puerto Rico and USVI.
- No change fees on Delta tickets for travel originating from North America to anywhere in the world (including flights operated by joint venture and codeshare partners).
- No change fees for travel between U.S. or Mexico and The Caribbean
- Basic Economy fares are excluded.
SkyMiles Members can also now enjoy greater flexibility and peace of mind when traveling on an Award Ticket with the ability to change their plans at any time.
The following changes are effective immediately for Award Tickets for travel originating from North America to anywhere in the world, excluding Basic Economy fares:
Award Ticket redeposit and reissue fees have been eliminated
Members may change or cancel Award Tickets before departure. No longer will changes and cancellations made within 72 hours of departure result in the loss of miles.
Cancellations are a common thing almost every traveler has to go through once in a while and Delta’s penalty of taking away all the miles used for the award was more than draconian.
Delta Sky Miles customers can now enjoy more flexible cancellation options even reaching into the day of departure without having to fear losing the entire award they redeemed. Fees for redeposit and reissue of a mileage ticket have also been set aside for now.
With this positive change Delta made a step in the right direction, giving customers more flexibility and align themselves with the industry standard that allows cancellation on mileage tickets to be flexible even if there is a fee associated with in some cases/programs (mostly waived at the moment under Covid policies).