Japan Airlines has informed customers about a handling exception policy concerning expiring miles, e-JAL Points and JAL Coupons that will be extended for another year.
Members have to register their account in order to be eligible for this extension otherwise their miles/points/coupons will expire if they have upcoming expiration dates.
For whatever reason instead of just extending everyone’s points automatically JAL (just like ANA) has made this entire thing into a campaign that people have to actively register for, making it more complicated than necessary in typical Japanese fashion.
Thank you for your continued patronage of the JAL Group.
In response to COVID-19, we have suspended or reduced services on some JAL Group routes. We apologize for any inconvenience this may cause you.
In light of the still unpredictable situation of the Coronavirus outbreak, we are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights when the situation improves.
The expiration policy for the different JAL products is now as follows:
Miles and e JAL Points that expire between October 1, 2020 and December 31, 2020:
- These miles and e JAL Points will be credited back to your account as e JAL Points that are valid for one year.
Miles and e JAL Points that expire between January 1, 2021 and March 31, 2021:
- These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until January 31, 2022.
This special measure is available only to customers who registered in advance during the registration period.
- Expired miles will be credited as e JAL Points.
The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point).
- Expired e JAL Points will be credited back as the same number of e JAL Points.
Miles and e JAL Points that have passed their expiration date will expire. After you register in advance, e JAL Points will be credited back to your account at the end of the following month. The validity periods of the credited e JAL Points are as follows:
If you have miles or e JAL Points that expire between October 1, 2020 and December 31, 2020:
- Credited e JAL Points are valid for one year, until the last day of the same calendar month as the crediting date.
If you have miles or e JAL Points that expire between January 1, 2021 and March 31, 2021:
- Credited e JAL Points are valid until January 31, 2022.
The extended JAL Points will show up on the account statement like this:
- Details (Miles to e JAL Points): COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2
- Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2
JAL Coupons aren’t all that generous as far as the expiration is concerned.
In response to COVID-19, the validity period of JAL Coupons originally expiring between April 30, 2020 and March 31, 2021 will be extended. The new validity of these JAL Coupons will be until April 30, 2021.
If you have such extended validity JAL Coupons, you can continue to use them until April 30, 2021
This is pretty ridiculous. What’s the point? We already have the end of December 2020.
Is that really a lot of relief? In the worst case it gives you just an extra month for the JAL Coupons. Meanwhile Japan has still imposed a strict entry restriction on tourists (pretty much impossible for most foreigners). Air travel throughout the world is rather difficult due to limited options either.
Expiring JAL Miles from Q1/2021 will be converted to JAL Points, expiring on January 31, 2022. JAL Vouchers will only be extended until April 30, 2021.
I feel like JAL Mileage Bank – as much as I love their awards and JAL itself – is rather complicated when it comes to a customer-centric approach in any case. I rarely ever saw practical proposals and policies from them over the years, most of the time even simple matters such as these are packaged into some complicated blankets such as a campaign, requiring registrations.
This could have been handled very simple by announcing an extension an just doing it for everybody. Well as I learned over many years, nothing is ever simple in Japan. There is always some form to fill in and an extra step for someone to look over. Hopefully not too many people will end up with their JAL Miles and vouchers expiring after all this is said and done.