American Airlines Offers Extra Flexibility For Passengers Scheduled To Fly On 737 MAX


The FAA cleared Boeing 737 MAX to return service in November, and American Airlines yesterday began passenger services on this plane type.

As flyers may feel uneasy about flying on this Boeing plane involved in two deadly crashes, American Airlines has decided to offer extra flexibility.

You can access AA here.

Here’s the flexibility info:

If a customer doesn’t want to fly on a 737 MAX aircraft, they won’t have to. In addition to the elimination of change fees for most customers announced in August 2020, in the immediate term, we’ll provide additional flexibility to ensure our customers can be easily re-accommodated if they prefer not to fly on the 737 MAX. And if their aircraft type ever changes to a 737 MAX, there is no end to the flexibility our customers will have. Customers can:

  • Rebook on the next available flight in the same cabin — free of charge.
  • Cancel their trip and receive travel credits redeemable with American Airlines.
  • Change their itinerary within a 300-mile radius at no extra charge if there is no alternative American Airlines flight available to get them to their destination.

There shouldn’t be any destination on AA’s network currently solely served by Boeing 737 MAX, although that surely is the case with some in 2021.


We will gradually start seeing more Boeing 737 MAX planes being operated by airlines, and I am scheduled to fly on one this Saturday (let’s see if there is a plane swap).

I truly hope that there are no additional issues with this Boeing plane that would result in deadly crashes.