Reader Question: Why Marriott Bonvoy Free Night Certificate Shows As Canceled?

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A LoyaltyLobby reader sent us a question why Marriott free night certificate shows as canceled on their account?

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You can access Marriott Bonvoy here.

READ MORE: Marriott Bonvoy Rate & Bonus Points Offers

Here’s the question from the reader:

I registered at the designated website for new member 2 stays to get 25000 points. But once I completed my 2 stays it showed 0 point, do you have an idea what I’d do?

There’s undoubtedly confusion about how Marriott shows when a certificate has been deposited to a member account. I can show the value a 0 and “Canceled,” but the certificate itself is alive and well.

Desktop

You need to log into your account and then choose “Activity.” Here’s it also shows the 75 Night Choice Benefit-certificate with 0 value and canceled.

You need to expand the earned awards where all the certificates are shown, like the 40K points one.

Android

The Android app shows the Suite Night Awards but not the 40K cert.

But the cert is visible on the website.

Apple iPhone

The app shows the Suite Nights Awards, and there is a separate tab for “Certificates.”

That shows the outstanding two certs.

Here’s the offer for the new Marriott Bonvoy members:

New Marriott Bonvoy members can get a free night certificate after two stays.

Marriott Bonvoy Free Night Certificate After Two Stays – Up To 25,000 Points (New Members)

Conclusion

The way Marriott deposits various certs to member accounts is very confusing. Why show them with 0 value and canceled?

I would assume that Marriott uses some legacy and outdated systems for managing its loyalty program, and this is the best they were able to come up with. When Marriott purchased Starwood (yes – theoretically a merger), they chose Marriott’s legacy system over a more modern solution that SPG was using.

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