LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Marriott Asks To Stop Emailing Ambassadors Because Accounts No Longer Monitored

by John Ollila
January 14, 2021
Reading Time: 2 mins read
8

Marriott has sent out a communication to its Bonvoy frequent guest program members this week announcing the program enhancements for 2021 that will help many members to keep their status intact in this challenging travel environment.

Bonvoy members received a special notice to stop emailing specific employees who handle Ambassador requests because those addresses would be turned off and no longer monitored.

You can access Marriott Bonvoy’s page for Ambassador benefits here.

ADVERTISEMENT

READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions

Here’s what has happened with Ambassador service most recently:

Marriott Bonvoy Suspends Personalized Ambassador Service

Marriott & SPG Ambassadors Moving From 200 To 300 Clients?

Marriott has taken down the Starwood YouTube video that featured the Ambassador program, please send me a link if you find it:

SPG Ambassador Program In-Room Advertising Video

Conclusion

You could argue that Marriott has never understood loyalty and still doesn’t.

It didn’t much matter when most of their hotels were select service yards or inns and a few cookie-cutter Marriott boxes at city and leisure destinations around the Americas.

Marriott considers its loyalty program members mainly as a cheap distribution channel per comments made on a recent corporate earnings call, and it shows.

The purpose of the Ambassador service, when Starwood launched it, was to offer genuinely world-class service and have a one-stop contact for all hotel-related issues from bookings to upgrades and after stay follow-ups.

SPG also partially devalued the program when it was made public from a trial, and a requirement of 100 nights per calendar year was set

Marriott further “enhanced” it by first doubling the number of accounts that each Ambassador was supposed to handle to more than 300 and then 500 or so, making it impossible to deliver the promise that was made to these members who spent more than 100 nights and $20,000 at their hotels yearly.

Many Ambassadors left, and the quality contact center that mainly handled these requests in Canada was closed, and employees laid off.

I have said it before, and I will repeat it, if you stay 100+ nights per year at hotels, you should stop crediting to Marriott at 75 and build up a top tier status with one or more of their competitors. I see absolutely zero reasons for trying to reach the current Ambassador status with Marriott.

Previous Post

Japan Bans All International Business Travel Arrivals Through February 7, 2021

Next Post

United Airlines 2021 MileagePlus Premier Buy Up Is Live

Related Articles

Marriott Worldwide 20% Off Escapes For Stays Through March 5, 2023

Marriott Worldwide 20% Off Escapes For Stays Through March 5, 2023

John Ollila
February 1, 2023
4

Marriott has released its latest 20% off Escapes for stays at select countries in the Americas, Europe, the Middle East,...

Marriott Cuts Bonvoy Points & Elite Qualifying Nights Earnings In Half At Protea Hotels On March 1, 2023

Marriott Cuts Bonvoy Points & Elite Qualifying Nights Earnings In Half At Protea Hotels On March 1, 2023

John Ollila
February 1, 2023
10

Marriott dropped a bombshell today that significantly affects members, for now, that stay at Protea branded hotels around Africa from...

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

Reader Question: Why Marriott Allows Hotels To Misquote Prices & Inflate Them By 15%?

John Ollila
January 30, 2023
26

A LoyaltyLobby reader sent us a message about why Marriott allows hotels to misquote their prices and use a fictitious...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
The New MGM Rewards Program Is Now Live, Displaying New Benefit Table
MGM MLife

MGM Rewards Just Completed Its Annual Member Tier Downgrades, Hyatt Rematch Possible

February 2, 2023
Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023
Travel News

Hong Kong To Distribute 700,000 Free Airline Tickets March – August 2023

February 2, 2023
Marriott Worldwide 20% Off Escapes For Stays Through March 5, 2023
Marriott Bonvoy

Marriott Worldwide 20% Off Escapes For Stays Through March 5, 2023

February 1, 2023
Go Hilton Employee And Friends & Family Rate Plan Changes For 2022
Hilton Honors

Go Hilton Employee And Friends & Family Rate Plan Changes For 2022

January 17, 2022

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

Earning British Airways Avios For Uber Rides In The UK + 250 Bonus For Linking Accounts By December 31, 2022

The Uber New Customer Bonus Of 250 Avios Finally Posted!

January 30, 2023
Compensation Clinic: Burdock Hotel Autograph Collection Istanbul, Invoking Elite Benefit Guarantee

Compensation Clinic: Burdock Hotel Autograph Collection Istanbul, Invoking Elite Benefit Guarantee

January 29, 2023
Airbus & Qatar Airways Reach A350 Settlement Ahead Of Looming UK Court Trial

Airbus & Qatar Airways Reach A350 Settlement Ahead Of Looming UK Court Trial

February 2, 2023
Aegean Miles+Bonus Tier Qualification Changes From June 1, 2023

Aegean Miles+Bonus Tier Qualification Changes From June 1, 2023

February 1, 2023
Airfare of the Day [Business Class] TAP AIR PORTUGAL Dublin to San Francisco from 1,175€

Airfare of the Day -Business Class- AIR CANADA Barcelona to San Francisco from 1,559€

February 3, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents