Reader Email: “STOP Marriott Friends and Family Calls coming to my phone”


A LoyaltyLobby reader sent us a question by email about how to stop robocalls that appear to be coming from Marriott.

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You can access Marriott here.

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Here’s the message from the reader:

I have selected 2 so many times in so many Marriott calls and blocked your phone numbers to no avail.  Despite being reassured that my number would be removed, it is not.

Remove my number REMOVED.

I have stayed at Marriott properties many times, but this repeated intrusion with the friendly assertion that my number will be removed is laughable if not so irritating.  It is not good business.   Stop it.

We asked the Marriott spokesperson what is going on and received the following reply:

We are seeing reports of increased phishing purported to be from Marriott. Here is our statement about that.

Here’s the release from the Marriott:

Marriott International’s Statement on Fraudulent Phone Calls

Marriott International is aware of pre-recorded telephone calls (often known as “robocalls”) that fraudulently reference Marriott’s name to entice the call recipient to listen to a sales pitch. Marriott is not making or authorizing these calls. Marriott is committed to protecting the privacy of the personal information that is entrusted to us and has not provided any information to the parties making these fraudulent calls. If you receive a suspicious robocall referencing Marriott, we urge you not to provide any personal or credit card information and to end the call.

For residents in the U.S., they should report the call to the Federal Trade Commission (FTC). For more information about phone scams, visit the FTC Consumer Information site.

For Canadian residents, more information on telephone scams can be found on the Canadian Telecommunications Commission’s web site.


I never pick up a call unless I know who the caller is, and most of the calls from Friends & Family are done over WhatsApp or other similar apps.

As a result, looking at my voice mail, 500+ messages are waiting that I have no desire to listen to, mostly spam.

Unfortunately, telcos are unable to stop operators parsing through these spam calls that originate from overseas farms.