Marriott launched a “secret” little-publicized website called What To Expect late summer (read more here) that allows members to check what hotel facilities, from F&B outlets to in-room dining, club lounges, and elite benefits are available in the current environment.
Some hotels, but not most, provide a link to this website that all guests should check before booking and checking in to any Marriott hotel. Marriott affiliated hotels have been very slow at bringing back benefits than Hilton and Hyatt (book away!).
Here’s the website: https://whattoexpect.marriott.com/cunvb
READ MORE: Marriott Bonvoy Rate & Bonus Points And Miles Promotions
First, you need to figure out the hotel’s Marsha code; remember, Marriott tries very hard to hide this information.
Here’s the Marriott search screen for London:
When I hover my mouse over the London Marriott Hotel Country Hall, you can see the lower left-hand side’s five-letter code. The code for this hotel is LONCH
We then copy it to the https://whattoexpect.marriott.com/lonch
Oh well. Most closed and no benefits. Time to book away and let them know why!
Here are previous articles about this website:
Marriott Now Displays Updated Hotel On-Property Service Information (With Few Clicks)
Conclusion
I was supposed to be in Cancun this weekend at a Westin as my friend loves the Royal Club there. When I plugged the hotel’s MARSHA code into WhatToExpect, I found out that most facilities were closed.
My friend was not eager to go if the stay was not pleasant and canceled the visit. I encouraged him to send the hotel a note of why he withdrew. Perhaps it makes them reconsider when facilities are opened if they plan to attract guests.
If hotels are not able to provide services to staying guests, better that they remain closed. Hotels that stay open can then have higher occupancy rates and have their facilities available.
Must be just certain hotels – cannot find information on the AC Hotel Nashville Downtown.
Usually only luxury and upscale hotels have this information available.
These aren’t totally accurate. I went to Sheraton in PV and club level was open where it said it was closed on this site.
Did you ask why they hadn’t updated the information to Marriott?
It is best to call the hotel for current information but we must agree with the choice that for pleasure travel to enjoy the amenities not only at the hotel property but also the area for the foreseeable future it is a pass.
not available for properties in Hong Kong, it just redirected me to a clean.marriott…xxx page.
That happens if they don’t have information loaded.
How can be the W london sold out and others hotel when is lockdown .not allowed even to travel or stay over night if is not ur residence place.o found it very weird .also keep seeying people stil travel despite the civil law about lockdown and still people complaining why stil lockdown .is one year since covid been found in china theres been 100% lockdown and here in uk and US people are reckless dont care and complaining.it should be like in china full lockdown for few months then we see it will be like Hubei province .not like s lockdown but everyone go their way like is not anything hapens.
as Walter pointed out CALL beforehand. I have have just stayed at various marriott properties in middle east and often the ‘WHAT to expect” infiormation on the websites is outdated. especially about elite benefits and swimming pools, gyms. By calling i have gotten very accurate information!! BTW, in Turkey the marriott branded hotels had lounges working but very poor food selection. few guests so it seems they used covid as an excuse to downgrade exec lounge offer.
Many prefer doing research online and who has the time and effort to call 30+ hotels if you are planning for a stay in Dubai?
It is very unfortunate that Marriott is unable to get properties to even update this most basic info9rmatuon. Just proves how disorganized they have become.
I also would love to see online but reality is what is is.l I have been on the road for a few months now and I learned the hard way that if you dont call you better have low expectations. by the way:
1. Hilton is no better than Marriott.
2. Hyatt seems the best
3. IHG provides zero info online so they r useless and , of course, their elite program is the same. useless:)
Lastly, some of the marriotts show lounge open and even offer rooms with lounge access . So if u r titanium status u might assume lounge is open. But beware. 🙁 For example, Sheraton istanbul offers rooms with lounge access but it was closed. and they offer you a $10. credit at the pricey hotel restaurant . WOW!! how generous:)
It’s really pathetic that Marriott is unwilling or unable to offer up-to-date information on their properties. Prior to the pendemic they made elaborate presentations to the investor community about the future being mobile and app based with guests wanting localized information and experiences. This shows they say one thing and do another. How long can they fool guests and investors?
It’s a work in progress. COVID has for sure slowed down that process but there have been improvements. I find the application very useful. I wish it included floor plans like the Hilton application but aside from that I am happy with how it works.