IHG Hotels runs several guest loyalty programs that are often confusing to IHG Rewards Club members and hotel employees.
InterContinental Presidente in Guadalajara first sent me the Spire Elite-welcome letter, and I requested them to send me the correct Ambassador one. I had booked a suite with club access (which was closed).
You can access IHG’s page for the Ambassador program here.
Here’s Spire Elite Welcome-letter
Here’s Ambassador Welcome-letter
If you compared the letters, the only differences are:
1. Spire Elite members are eligible for a welcome amenity (was never provided).
2. Ambassador members are guaranteed 4 PM check-outs, while Spire Elites are eligible for 10 AM early check-in and 2 PM late check-out based on availability.
3. Spire Elite upgrade is based on availability while guaranteed for Ambassadors (I don’t believe that I got any).
4. Ambassador members are eligible for free daily mineral water (was never provided) and F&B credit (was unable to use).
5. Spire Elite was “signed” by a Loyalty Champion while the Ambassador one was by the hotel’s General Manager, both without contact details (email).
Here’s a video of the suite that I had booked:
I had a stay at this InterContinental Presidente hotel in Guadalajara to qualify for the free night certificate (stayed had to be by the end of January).
I was surprised to learn that the hotel had been a Hyatt Regency back in the day (likely in the 1990s). Now, there is a much nicer Hyatt Regency hotel in the city than this IC that would need some “care.”
Most of these “El Presidente” InterContinental hotels are old and should be rebranded as Crowne Plazas. The owner has not put up the cash to keep the facilities up to IC standards.