Delta Air Lines is trying to get its frequent fliers to use the app instead of calling the reservation.
SkyMiles members can earn a one-time bonus of 2,500 miles for a change they make on the app by June 30, 2021.
You can access Delta’s page for Trip Management Rewards here.
Here’s what Delta writes about “Trip Management Rewards”:
Manage Your Trip with Ease and Get Rewarded
Offer Valid Now Through June 30, 2021
We know plans can change. Did you know you can make changes to your flight without ever having to call us? It’s easy to change your flight yourself when you visit My Trips on delta.com or in the Fly Delta app – saving you time and helping you stay in control of your travel plans.
If your plans do change and you make any changes to your flight, SkyMiles® Members will earn 2,500 bonus miles. If you are unable to complete your change and need to call Reservations, you may still be eligible to receive your bonus miles just for trying and there’s no need for you to do anything additional.
This is a one-time offer per customer and exclusive to SkyMiles Members.
Not a SkyMiles Member? Sign up today to participate in this offer. Plus, you’ll earn miles that don’t expire and receive the latest travel updates to manage your trip even easier.
Delta’s app doesn’t allow you to do most changes, like other airlines, but instead prompts you to call reservations.
There is much that the airline could do on this front, but not sure how well these projects are funded in the current environment.
Here are the terms and conditions of this offer:
Eligibility: Only SkyMiles Members who receive this communication directly from Delta Air Lines are eligible to participate in this offer. Offer is non-transferable. Member must (i) use the SkyMiles number shown above and (ii) make a change via delta.com or via Fly Delta App before the promotion end date of June 30, 2021.
Offer: Eligible SkyMiles Members who make a flight change via delta.com or the Fly Delta App will receive a one-time mileage award of 2,500 miles. Only flights booked prior to receiving this offer are eligible for this promotion. Eligible flights can be booked in any cabin. Flights operated by Delta, Delta Connection® carriers, and Delta partner airlines are eligible. SkyMiles Members must complete the change via delta.com or the Fly Delta App to receive the bonus miles; actions that are abandoned during the process or subsequently reversed will not qualify. Some exceptions may apply. SkyMiles Member will be responsible for any fare difference associated with flight changes, if any. All SkyMiles Program rules apply. See Membership Guide & Program Rules for details.
There is a maximum award of 2,500 miles per eligible SkyMiles Member during the promotional period, meaning the maximum rebate amount per SkyMiles Member will be capped at 2,500 miles. Booking may contain multiple passengers on the itinerary with the award credited to the SkyMiles Member who received the offer. The maximum award of 2,500 Miles awarded, regardless of the number of passengers traveling on the itinerary.
Miles will be deposited into member’s account after flight change is made. Allow eight weeks after travel is completed for credit to appear. Bonus miles will not count toward Medallion Qualification Miles (MQMs) or Million Miler Status.
Blackout Dates: None
Validity Period: To participate in this offer, you must complete a change via delta.com or the Fly Delta app prior to June 30, 2021.
SkyMiles: All SkyMiles Program rules apply to SkyMiles Program Membership, miles, offers, mile accrual, mile redemption, and travel benefits. To review the rules, please visit delta.com/memberguide. Offers are void where prohibited by law. Offers are subject to change without notice. Other restrictions apply.
Miscellaneous: This offer is subject to change or withdrawal at any time without prior notice. Offers are void where prohibited by law. Other restrictions may apply.