A LoyaltyLobby reader sent us a question via Facebook chat about getting an original routing credit with Alaska when BA rebooks on Swiss First due to a flight cancellation.
Here’s the partial chat with the reader:
Hey John, hope you are well. I’ve got a flight to Brazil, I was originally on BA First but I got rebooked onto Swiss tonight since BA cancelled their flight.
How do you recommend I go about Original Routing Credit? I was originally gonna put the miles on Alaska, since BA F gives a lot of points there. Do I contact Alaska or BA to request the ORC?
Also a success story managing BA go rebook me on LX.
I asked where the reader plans to credit the Swiss F:
I get seenator
With one trip
Berlin-zrh-gru-poa and back. 90k status miles on MM
This was a BA business ticket upgraded with miles: On a 1.400 eur ticket – Upgraded to F with 55000 BA miles
British Airways is often unwilling to rebook outside of Oneworld, but it is their responsibility on trips ex-Europe due to EC 261/2004.
When you are rebooked outside of an alliance, there are benefits that the reader here, as he should, is taking advantage of.
You can get both tickets credited. BA books the passenger on a paid first-class fare on Swiss that you can credit to any Star Alliance program, and he chose Miles&More (Lufthansa group’s program – I credited my Lufthansa First class flights to Aegean Miles&Bonus).
The real question is if he can credit the canceled BA flights to Alaska that is very generous with miles for BA paid premium fares. The BA flights upgraded to first with miles should credit as business, although there are sometimes positive surprises (based on my personal experiences – never guaranteed, though).
Usually, you can only request ORC (Original Routing Credit) with the airline that cancels your flight (plus with another program as long as you were rebooked for flights outside of the alliance) that, in this case, would be British Airways Executive Club.
I have no experience with Alaska, but theoretically, they should decline because they are not getting any revenue from BA for these rebooked flights on Swiss. The reader certainly can get credit with BA’s Executive Club that I would approach.
I love when premium fare flights get canceled, and you can double dip with crediting both the original and rebooked flights to separate programs. Even better if your initial ticket is an award and you are rebooked on a paid fare!
The reader can see if Alaska would accept the BA credit, but they have every right to deny the request. BA, however, will undoubtedly credit Avios and Tier points per the paid business fare class.
I also noted that the reader was lucky that he got to flow in real first-class instead of BA’s one that, in reality, is glorified business.
What experiences do you have with requesting ORC in case of cancellation and rebookings?