Accor and Accor Live Limitless (ALL) have been very stingy when extending expiring points during the pandemic (they take a financial gain every time points are wiped off of the books).
ALL has preivously extended points with a stay to select members who have signed up for an offer or contact the ALL customer service, which has some leeway on this issue. Now, points of select members have been extended through December 15, 2021.
You can access Accor ALL here.
Here’s the text on the email:
We know it’s hard to plan ahead in 2021. As an ALL Platinum member, to make things a little easier, we’ve extended the validity of your Reward points. Any existing points that were due to expire earlier will now have an expiry date of December 15, 2021, giving you more time to choose how to enjoy them. This update will be reflected in your online profile in a few days.
Use your Reward points while making your next hotel booking. Don’t have enough points for the full booking? Every 2,000 Reward points equals $47 USD** off your stay and then pay the rest with your preferred credit card. You can choose from thousands of stunning hotels and there are absolutely no black-out dates, unlike many other programs. To make a booking now, click below.
Unpublished extension policy:
Accor ALL customer service is allowed to extend member points if they stay within 3 to 6 months. If your points have or are about to expire, contact customer service now.
Remember that you earn double points and nights the entire 2021!
Accor Live Limitless (ALL) could have done much better with its member points expiry during the pandemic like most serious competitors such as Hilton, Hyatt, Marriott, and IHG have all dome.
Accor and ALL are very strong in Europe that is very hard hit with the Covid-19 right now, and there are severe limitations with travel – leisure one is prohibited in many markets.
Expiring points in this environment is very unwise. Does Accor honestly believe that members whose points ALL has expired will run back and book their hotels rather than those who have treated their members much better once they can travel again?
They do, however, financially benefit when points expire, but this is very shortsighted. Not a path to the long-term success of Accor or ALL.
Not sure why ALL even sent this email to me? My points won’t expire before sometime in 2022 because I just had a stay with one of their hotels in Mexico.