IHG Hotels yesterday renewed and rolled out the status extension to member accounts, and it appears that not everything has gone smoothly (not surprised – considering that it is IHG).
We yesterday wrote about the 2021 Spire Elite Choice, based on what had posted to Sebastian’s account (read more here), while IHG Rewards mistakenly decided to downgrade my account to Gold!
You can access IHG Hotels here.
Here’s what shows on my app:
I would need – 21 (MINUS) nights to reach Platinum status.
It shows that I have 42 rollover nights from 2020 and 51 nights so far for 2021.
And that I need 0 nights to reach Platinum when my account should be Spire Elite.
Here are IHG’s status extension policies:
Lowered tier 2021 requirement and rolled over nights from 2020:
Spire Elite 2021 Choice Benefit:
Nothing coming out from IHG Hotels and IHG Rewards really surprise me anymore. Now, the customer service in Manila needs to deal with this IT mess that the US created.
Let’s hope that IHG gets its act together and accounts tiers back to where they should be for members.