A LoyaltyLobby reader forwarded us a “schedule” change email from Turkish Airlines that, in reality, was a flight cancellation and rebooking.
The reader had booked a business class return from Copenhagen to Seychelles, and Turkish Airlines had tinkered with both flights from Seychelles (paired down their schedule).
You can access Turkish Airlines here.
Here’s the schedule change email:
The reader’s flight from Copenhagen to Istanbul is still scheduled for May 28, even when the airline pushed out the flight to Seychelles two days out.
The airline has also moved the return from June 5 to June 4, making a week’s long vacation to just three nights.
Conclusion
This is not a schedule change but a flight cancellation and a rebooking.
I am not sure how easy Turkish Airlines is to work with when it comes to these changes. Theoretically, they should offer the reader other choices to get to Seychelles, such as rebooking on other airlines that continue to fly on the date that the reader is scheduled to leave per EC 261/2004.
But Turkish Airlines is one of the more difficult airlines to work with, even during the best of times.
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“Deperture time”
Was about to say the same… An airline that can’t even spell properly is always a bad sign 😉
Had same flight and same problem.
Rebooked from PRG instead of CPH. don’t need positioning flight for this error fare (~700€ RT) and class upgrade from Z to C.
Perfect deal indeed
sounds like a good way to solve it. how did you manage to reroute it from PRG? what did you ask or tell them?
I prepared well before calling them and find my desired flights. I even seen there is no Z class available, but try anyway. After explanation, that my positioning flight will be missed the agent was very helpful reroute my ticket. Maybe also helped my TK Silver membership in the reservation. Really good experience.
It sounds great for you and am glad you sorted it so well! Just out of curiosity, which month are you flying? Because TK currently only has once a week flight to the Seychelles from Istanbul, so even a change of date or departure city would be dictated by this IST to SEY segment and it’s super restrictive if only once a week as connection would need to be same day ideally. Also did they mention to you if you can change your flight dates for free for a period of +- 30 days with no fare difference or did you just request the change of departure city right from the start? :)) I heard about the 30 day period but not sure if that’s correct. Also I don’t know if they resumed normal business class service or just still giving these damn boxes…
Our Flight was end of July, and both flights to and from SEZ was rescheduled. Unfortunately this flight segment is only once per week, but IST – PRG is 3 times/day. We found perfect connection around 3 days ahead of our original schedule. Right now I did not seen Business class seats anymore end of July from IST – SEZ. All my request I stated to them directly from beginning of my call. They seem have no problem with free rerouting at all. Normally Airlines starting from EU willing reroute you only in case of avoiding EC261 compensation (schedule change less than 14 days before departure) and rather give you voucher refund. If no success with reroute I would call them more times until you jet helpful agent. Hope you have a good luck and the business class service will be back.
Our Flight was end of July, and both flights to and from SEZ was rescheduled. Unfortunately this flight segment is only once per week, but IST – PRG is 3 times/day. We found perfect connection around 3 days ahead of our original schedule. Right now I did not seen Business class seats anymore end of July from IST – SEZ. All my request I stated to them directly from beginning of my call. They seem have no problem with free rerouting at all. Normally Airlines starting from EU willing reroute you only in case of avoiding EC261 compensation (schedule change less than 14 days before departure) and rather give you voucher refund. If no success with reroute I would call them more times until you jet helpful agent. Hope you have a good luck and the business class service will be back.
I booked an award ticket from TLV to ARN (Stockholm). A couple of weeks later I was rebooked on the TLV to IST leg but was left on the IST to ARN leg. The trouble is that the new flight was scheduled to arrive at IST AFTER the second flight was scheduled to depart. It’s lucky I noticed this and called TK. I was then told there was no vacant seat (yeah, right) for the next four days. I asked about the day before and got a good connection. Everything was great until two days ago when the TLV to IST leg was cancelled. Again, I encountered an unhelpful person, so I called again a few hours later, mentioned I have been their Elite member for the past ten years. Finally I got a 4 a.m. flight from TLV with a 7 hour layover in IST. OK….good lounge, Two weeks to go….wonder what the next hassle will be.
I’ve a similar flight is May I booked the error fare last year.
I knew it should be a cancellation as the days are totally different. I decided to get a refund because Seychelles is now on the UK red list and no idea when that will change. Plus getting from UK to Copenhagen is challenging these days now unlike pre pandemic at the moment. What surprised me what I went on the Turkish Airline website into my account pressed refund and it was all done in seconds received my confirmation email for refund and cancellation in seconds. There was no kicking and screaming and tantrums like lady year when I had to deal with Air France. But the way Turkish Airline have done it by “rerouting” without making clear it is a cancellation is sneaky.
I agree. Turkish is one of the most difficult airlines to interact with. They offer no voucher, and they frequently cancel/change flights but they send emails like the one in the article above. Their online system is always forcing to contact their reservation line, where you can expect to stay on the line for 5 – 15 minutes if not longer. Some of their agents really need training on how to speak to customers and offer alternatives. I had flight cancelation 7 times and when rebooked, i got a flight on a trip to Greece (where there is a political unrest between Turkey and Greece) and the flight was also eventually canceled the moment i arrived at the check in desk! I can talk here for another article but it’ll be for another time.