IHG Rewards Milestone Bonus Insanity: Automatically Enrolled & Then Removed

IHG Rewards in late 2020 introduced Milestone Bonuses for stays in 2021 (read more here) that allows select members to earn bonuses throughout 2021.

We published a piece the other week (read more here) when the offer had been loaded to more members, but apparently, this was done in a mistake and is now removed.

You can access IHG Rewards Milestone Bonus here.

READ MORE: IHG Rewards Rate & Bonus Points And Miles Promotions

Here’s what showed in my message on March 19:

Here’s what showed late last week:

Suddenly nothing about the Milestone Bonuses.

I contacted the Ambassador service center and received incoherent replies about what had happened:

I understand that you are looking for the Milestone Bonus Offer: 10K bonus for every 10 – nights promotion.

I apologize because a 10K bonus for every 10 – nights promotion is a targeted offer. Eligible members have pre-registered for this promotion.

And

I see that you are seeking assistance about the Milestone Bonus Offer of 10,000 bonus points for every 10 nights in 2021. I apologize because a 10K bonus for every 10 – nights promotion is a targeted offer.

Eligible members have pre-registered for this promotion.

But don’t worry , John! Rest assured that you are among our most valued members and this campaign is one of many private, targeted offers that IHG Rewards runs. It is very possible, albe it not guaranteed, that you will be targeted with a unique offer in the future.

And

I would love to sign you up for the 10k Milestone Bonus however this is only for targeted guests whom our system detect and are automatically enrolled. No manual enrollment for this and only eligible members have pre-registered for this promotion.

Here’s the statement we received from the IHG spokesperson:

We are aware of an issue some IHG Rewards members may have encountered regarding our Milestone Bonus offer. A message was made available in error to select IHG Rewards members who are not eligible to receive this offer.

We apologize for this error and are working quickly to resolve the issue with any members who mistakenly received this communication.

You can read more about the Milestone Bonuses here:

IHG Rewards Club Milestone Bonuses 2021

Conclusion

I thought that I had seen it all with IHG Rewards.

It is one thing not to earn bonus points for an offer that you find on the internet, but an offer that IHG Rewards first extends to your account and then removes due to an “error,” hoping that you didn’t notice it at all.

The right thing would be to reenroll members to whom it was extended, but do you believe that this is what IHG does?