A LoyaltyLobby reader sent us a question regarding lounge access on an American Airlines issued business award on Qatar Airways.
You can access Qatar Airways here.
Here’s the message from the reader:
Qatar Airways lounge access rules in SFO? On 26MAR21 I was denied lounge access in SFO while traveling to DOH on QR in J on an AA award. QR station manager said this a new rule!
Qatar Airways made changes to its fare structure last year. They excluded R-fares (lowest promotional business class fares from lounge access).
First, They indicated that this would also apply for award tickets issued in U (Oneworld’s fare bucket for award inventory) but backtracked on this decision.
Even if you travel on tickets issued in R and have Sapphire or Emerald status with any of the Oneworld Airlines, Qatar Airways need to provide you with lounge access. Still, sometimes they used third-party ones for these passengers instead of their flagship ones.
The Station Manager was confused, and the reader should have been granted lounge access. I would assume that accessing the lounge in Doha unless Doha was the destination wasn’t an issue.
Have any other readers have recent lounge access issues with Qatar Airways?