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Reader Email: Qatar Airways Denies Lounge Access In San Francisco On Business Award Ticket?

by John Ollila
March 31, 2021
Reading Time: 2 mins read
15

A LoyaltyLobby reader sent us a question regarding lounge access on an American Airlines issued business award on Qatar Airways.

Remember to send us your questions and comments by email, and Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access Qatar Airways here.

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Here’s the message from the reader:

Qatar Airways lounge access rules in SFO? On 26MAR21 I was denied lounge access in SFO while traveling to DOH on QR in J on an AA award. QR station manager said this a new rule!

Qatar Airways made changes to its fare structure last year. They excluded R-fares (lowest promotional business class fares from lounge access).

First, They indicated that this would also apply for award tickets issued in U (Oneworld’s fare bucket for award inventory) but backtracked on this decision.

Even if you travel on tickets issued in R and have Sapphire or Emerald status with any of the Oneworld Airlines, Qatar Airways need to provide you with lounge access. Still, sometimes they used third-party ones for these passengers instead of their flagship ones.

Conclusion

The Station Manager was confused, and the reader should have been granted lounge access. I would assume that accessing the lounge in Doha unless Doha was the destination wasn’t an issue.

Have any other readers have recent lounge access issues with Qatar Airways?

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