The ANA InterContinental Tokyo doesn’t like that information about a theft that our reader experienced at their hotel back in 2017 is out on the open web for everybody to read.
The area director for IHG ANA Hotels has emailed me at least twice and requested that we take the post down. I have not replied to her emails.
You can access the ANA InterContinental Tokyo website here.
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Here’s the latest email from Kamal Haer:
Warm greetings from Tokyo and I hope this finds you well and safe.
I’m following up on an earlier request to see if there is a possibility of removing this story. It was posted four years ago and the whole management team has changed since then. I would appreciate any kind assistance.
Area Director of Sales & Marketing, Greater Tokyo & Okinawa | IHG ANA Hotels Group Japan
C/O ANA InterContinental Tokyo
1-12-33 Akasaka, Minato-ku, Tokyo 107-0052 Japan
I was in touch with an IHG spokesperson, who told me that they don’t encourage or request that negative information be removed.
Here’s what happened to the reader in 2017:
Probably the only hotel with three Compensation Clinic-cases:
We occasionally receive emails from “reputation agencies” that are worded to sound like “threats” about some articles we have published in the past, with a strong suggestion to have them removed.
I have no issue correcting factual mistakes promptly, like last month when we wrongly associated SITA with IATA.
The General Manager of this hotel has undoubtedly changed over the past four years, but it is still an IHG affiliated ANA InterContinental hotel in Tokyo. What else has changed, if anything?
If you think of any significant city hotel that has been in business for a while, surely something terrible or horrendous has taken place there at some point at the property; suicide, murder, overdose, death, etc.
While it may be practice in Japan to attempt to mitigate a “loss of face,” unfortunately, this does not cross over well into editorial circles.