Hilton yesterday updated its T&Cs in regards to what brands are eligible for Gold and Diamond member upgrades.
Hilton currently has 19 brands, of which eight have opted out from upgrades, and one is unclear (Tempo).
You can access Hilton here.
READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions
Brands that don’t offer complimentary upgrades:
- Embassy Suites
- Hilton Garden Inn
- Hampton by Hilton
- Tru
- Homewood Suites
- Home2 Suites
- Hilton Grand Vacations
The additional brand with no complimentary upgrades:
- Motto
Brands that do:
- Waldorf Astoria
- LXR
- Conrad
- Canopy
- Signia Hilton
- Hilton
- Curio Collection
- DoubleTree
- Tapestry Collection
Unclear
- Tempo
This is grouped with brands that don’t offer upgrades, but the T&Cs do not exclude it.
Remember that Hilton upgrade T&Cs are murky:
Reader Email: Conrad Bali Diamond Member Upgrade Compliance?
Conclusion
I have certainly received upgrades at Hilton Garden Inn and Hampton Inn hotels, even when they are officially excluded per the T&Cs.
It is not a surprise that there wouldn’t be upgrades at MOTTO, which looks like Hilton’s take of Marriott’s Moxy with tiny rooms and larger public spaces.
It would be ideal if Hilton would be more apparent to what upgrades (hopefully up to a select standard suite) Diamond members are eligible for.
