Hilton yesterday updated its T&Cs in regards to what brands are eligible for Gold and Diamond member upgrades.
Hilton currently has 19 brands, of which eight have opted out from upgrades, and one is unclear (Tempo).
You can access Hilton here.
READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions
Brands that don’t offer complimentary upgrades:
- Embassy Suites
- Hilton Garden Inn
- Hampton by Hilton
- Tru
- Homewood Suites
- Home2 Suites
- Hilton Grand Vacations
The additional brand with no complimentary upgrades:
- Motto
Brands that do:
- Waldorf Astoria
- LXR
- Conrad
- Canopy
- Signia Hilton
- Hilton
- Curio Collection
- DoubleTree
- Tapestry Collection
Unclear
- Tempo
This is grouped with brands that don’t offer upgrades, but the T&Cs do not exclude it.
Remember that Hilton upgrade T&Cs are murky:
Reader Email: Conrad Bali Diamond Member Upgrade Compliance?
Conclusion
I have certainly received upgrades at Hilton Garden Inn and Hampton Inn hotels, even when they are officially excluded per the T&Cs.
It is not a surprise that there wouldn’t be upgrades at MOTTO, which looks like Hilton’s take of Marriott’s Moxy with tiny rooms and larger public spaces.
It would be ideal if Hilton would be more apparent to what upgrades (hopefully up to a select standard suite) Diamond members are eligible for.
Accor plus seems to have improved their program and the gold level now comes with room upgrades. Do you think Accor Plus Gold could give Hilton Gold a run for its money?
Doubted. I almost always get upgrades at Hilton as a diamond and consistent lounge and breakfast buffet. I also am Accor Plus Diamond and my last few stays in comparison at Sofitel & Pullman hotels were not consistent in these areas. I actually can tell they cutback on their breakfast inclusion and overall service.
I have been upgraded at every Hampton Inn and Garden Inn stay in Europe with my gold status.
At some hotels, like the Garden Inn Wiener Neustadt, there is only one room category, so the staff put me in the room with the best view. No complaints here 🙂
Ask. If they say “no,” you are exactly where you were without asking.
My experience is similar to what we can read here; always treated well, even without an upgrade, but sometimes an upgrade. I believe the T&C says I am not entitled to an upgrade-the property is not prohibited from granting it anyway.
Does this policy apply to members that have Diamond Status?
The very first line of the article says Gold & Diamond.
Have always received automatic upgrades on arrival with Garden Inn and Hampton stays in Europe and the former in the Middle East (e.g. Riyadh), as a Gold member and as a Diamond.