Compensation Clinic: Air Canada Toronto – New Delhi AC42 Diversion Back To Toronto

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A LoyaltyLobby reader sent us a Compensation Clinic case from an Air Canada AC42 flight to New Delhi that had to return 6 hours into the flight on February 28, 2021.

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You can access Air Canada here.

Here’s the message from the reader:

my brother was flying following flight from Toronto to Delhi and after 6 hours in the air suddenly air mask pop up and pilot were telling passengers to do emergency pending in Russia or London but air traffic control didn’t authorize or something so they fly back another 6 hours to Torronto from halfway.

Compensation:

They give hotel to all passenger and 800$ voucher.

Here’s the compensation email from Air Canada:

Please accept my sincere apologies for your flight AC42 from Toronto to Delhi on February 28, 2021.

Ensuring your travel with us includes customer service excellence and reliability is our responsibility and goal and regrettably this did not happen. Considerable efforts are made to deliver these on a consistent basis and we are sorry this was not more evident on this occasion.

We hope to have the opportunity to welcome you on board again under more pleasant circumstances.Please accept the enclosed eCoupon in the amount of $800.00 with our apologies.

Thank you for flying with us, we appreciate your support.

Twyla Robinson
Director, Customer Care & International Operations

Air Canada

Conclusion

Airlines prefer returning to their base IF the situation is not urgent or life-threatening, like the other case today with Finnair when there was smoke in the cockpit.

Air Canada is better able to handle the plane and rebookings at their central hub rather than at some random airport in Europe where they may not have any operations in place. Not everyone may be allowed to enter the diversion country either.

I think that C$800 evoucher from Air Canada is a nice compensation, and I hope that they sent one to all passengers on this flight.

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