Hyatt Makes Changes To Reservation Cancellation Polices On April 30, 2021

Hyatt has been very proactive with its reservation and World of Hyatt policies regarding the ongoing Covid-19 pandemic.

Hyatt yesterday pushed live new reservation cancellation policies that I would say are worse for the consumers, indicating that more rates are no longer cancelable.

You can access Hyatt’s page for Covid-19 policies here.

READ MORE: World of Hyatt Rate & Bonus Points And Miles Promotions

Hyatt Covid-19 cancellation policy as of April 30, 2021:

Cancellation Policy

Guided by our purpose of care and in listening to our guests, Hyatt hotels provide rates with flexible cancellation options to help give you peace of mind when making travel plans.

Reservations booked prior to July 1, 2020

With some very limited exceptions, reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination by Hyatt properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this and subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination by Hyatt and Hyatt Residence Club properties.

Please note: This applies to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. This does not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

Reservations booked on or after July 1, 2020

All reservations booked on or after July 1, 2020 are subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation.

We remain committed to offering rates with flexible cancellation options at Hyatt hotels globally. Hotels may adjust their cancellation policies during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the applicable cancellation, deposit and/or refund policies for that rate at that property, to ensure they understand the rules for each reservation.

Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the cancellation policy disclosed during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.

World of Hyatt members: Subject to certain restrictions, reservations confirmed or changed by an Explorist, Globalist or Lifetime Globalist can be canceled up to 24 hours before the hotel or resort check-in time when the hotel’s or resort’s cancellation period is not more than 48 hours prior to check-in. This cancellation benefit does not apply: (i) to reservations at Hyatt Residence Club or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates.

The main changes are in italics.

Hyatt Covid-19 cancellation policy until April 29, 2021:

Enhanced Cancellation Policy

Guided by our purpose of care and in listening to our guests, we have extended our cancellation policy to provide further flexibility to help you make travel decisions again.

Existing reservations booked prior to July 1, 2020

With some very limited exceptions, existing reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination by Hyatt properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this policy and subject to the cancellation policy disclosed at the time of reservation.

New reservations booked July 1, 2020 or beyond

With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.

Any reservations booked on July 1, 2020 or beyond that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination by Hyatt, Hyatt Residence Club, and Miraval properties.

Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.

Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences

Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control.

Conclusion

Small changes, but they indicate that you will see more noncancelable and non-refundable prepaid rates available on Hyatt’s website in the coming months.

Interestingly, there is some more flexibility for elite members to cancel noncancelable rates up to 24 hours before the scheduled arrival time as long as they are not prepaid.

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